Information Technology Director

 

 

Ø  Technology savvy and proficient in multiple software applications and hardware systems with specialized knowledge of database administration and application development.

Ø  Lead teams to produce above company expectations through strategic planning initiatives.

Ø  Technical and customer service background with the ability to work independently and manage multiple projects. 

Ø  Experience in all phases of customer service and high end delivery methods, including hardware and software troubleshooting.

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of efficiency best-practices. 

Ø  Proven ability to adapt strong safety and technical skills to diverse organization needs.

 

Ø  Able to reduce IT costs for organization through in-depth knowledge of efficiency best practices.

Ø  Manage and support multiple projects as well as maintain oversight of Project Management functions for all IT projects.

Ø  Redesign existing components by analyzing and identifying areas for improvement.

Ø  Test new components and performs bug fixing.

Ø  Obtain and manage customer requirements.

Ø  Consult clients/colleagues concerning the maintenance and performance of technology systems and asking questions to obtain information, clarify details and implement information.

Ø  Problem-solving to meet the needs of the project

Ø  Possess strong organizational and analytical skills.

Ø  Highly adaptable in quickly changing technical environments.

 

Ø  Master of Science C Internet Information Systems, Robert Morris University

Ø  Bachelor of Science C Administration & Management, LaRoche College

Ø  Post Bachelors Certificate C Computer Information Systems

Ø  Certifications C CompTIA, Network+

Ø  Specialized Training C Oracle Database Administration I & II, Oracle Performance and Tuning, Contemporary Technologies  

 

 

 

 

 

 

Director of Technology Operations, Fidelity National Information Services (FIS)                                                        1997-Present

 

  Primary responsibilities included comprehensive development and management of four departments consisting of 22 administrators and developers supporting a wide range of technologies as well as management of 2 million dollar budget.

  Currently manage and support the overall core banking application processing, including database and web instances, for ten very large, high profile clients in the US and Canada.

  Developed and implemented policies and procedures to improve efficiency and performance within all three departments and throughout the company.

  Created a process for capacity management to optimize the management and procurement of hardware.

  Worked to develop a Business Continuity Program to ensure ongoing system availability and employee support even during an outage.

  Created an effective Disaster Recovery plan to insure a 4 hour RTO and a 1 hour RPO for all clients.

  Oversee and support staff to ensure all development meets company policies and industry best practices.

  Assisted clients in strategic planning to improve overall availability and reduce capital expenditure.

  Responsible for creating, managing, reporting, and resolving any availability SLAs while achieving 99.95% availability for all clients.

  Developed and currently support a division level security program to insure the most secure solution for our clients.

  Manage and support several large projects including new implementations of very high profile clients.

  Coordinate inter-departmental resources to ensure smooth execution of client projects.

 

Manager Application, Database, and Web Support, FIS                                         

 

  Primary responsibilities included extensive integration of three separate departments into one team as well as creation of new process for development to improve accuracy and reduce volume of technology issues.

 

 

Database Manager, FIS                                         

 

  Primary responsibilities included creation of new department of highly motivated employees to support and deploy numerous database solutions in Oracle, GTM, and SQL Server.

 

 

 

 

                                                                                                                                                                       

 

 

 

 

 

 

 

 

 

 

 Jack Dietz

 

 

 

DATE

NAME HERE OF RECIPIENT

NAME HERE OF COMPANY

 

Dear RECIPEINT NAME:

Recent research into COMPANY NAME prompted me to immediately update my resume for your review.   Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer several years within various industries as a client solutions and customer service professional.  I have also worked as an IT technical advisor in numerous forms, so I understand this subject matter from many different levels.  I am eager to apply my specialized skill set in communications, technology support, and client relations to an organization in need of a professional who can increase market shares, penetrate untapped clientele niches, as well as build strong relationships among peers and customers alike. 

            I am an exceptionally hard worker and my peers consider me a strong team player.  My enthusiasm comes from utilizing my skill set to benefit the organization and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers.  I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team.  I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.

            After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement.  I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting.  Please contact me sooner if you wish to talk before then.  I look forward to speaking with you.

Sincerely,

Jack Dietz