yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
experienced management professional eager to contribute dynamic operations, technical, staff supervision, administrative and coordination skills in a challenging customer service/payroll manager assignment.
ø over 14 years of information technology, payroll, customer service and management experience.
ø skilled in exceptional customer service, coordination and problem resolution.
ø pc technical support certification with comptia a+ and network+ capabilities; proficiency in ms office suite, preview and epurchase/epurchase 2.0.
ø honors graduate.
ø strong leadership skills.
ø knowledgeable in bookkeeping and payroll.
ø upcoming a.s., in business/information technology.
ø background in providing services for such firms as jp morgan chase, sears logistic corporation and ibm.
ø well-organized multi-tasker with strong detail orientation.
ø self-motivated, self-directed.
ø knowledgeable in business unit operations.
ø contributor in critical process improvement.
ø adept in relationship development and facilitating repeat business.
ø proven accomplishments in coordination, strategic planning and project management.
lim college, new york, ny 2006 - present
oversee $12mm annual employee payroll.
process checks and direct deposits for over 350 employees.
reconcile payroll, make bank deposits and process w2s.
coordinate with hr on benefits, author payroll policies and create timesheets.
manage tax inquiries and answer payroll-related questions.
paychex major market services, piscataway, nj 2005 - present
client service representative
provide payroll-processing support for clients using preview software.
establish and maintain positive client relationships.
author reports, reconcile statements and resolve tax issues.
merrill lynch via randstad, hopewell, nj 2004 - 2005
assisted clients and branch officials with tax-related materials.
researched problems and provided solutions.
gained expertise in lilo/fifo methodologies.
jp morgan chase via express personnel 2003
supported clients using epurchase procurement system.
troubleshot and solved various technical problems.
tested and deployed epurchase 2.0
ibm via spherion corporation, gaithersburg, md 2000 - 2001
ensured staffing for system backups in disaster recovery department.
communicated with company representatives to plan tests.
yyyyyy x. yyyyyy
have also been employed by america s cash express in capacity of store manager overseeing daily operations, reconciling cash and credit transactions, verifying checks and managing loan program, and by chevy chase bank as customer service representative, answering incoming calls for business and personal account information and cross-selling bank products.
bryant & stratton college, lackawanna, ny
currently pursuing associate of science degree in business & information technology
cittone institute, edison, nj
pc technical support course, 2002
member, american payroll association
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