career objective                              

results-driven human relations graduate eager to contribute superior problem-solving, leadership, and employee relations skills toward actively supporting the employer in optimizing operational and financial performance

profile                                                

ø  offer strong experience in all facets of human resource operations including budget planning, management, staff development,  and benefits administration; thorough understanding of complex labor laws

ø  recruit, hire, train, evaluate, and lead cross-functional staff in line with state and federal employment laws, child licensing laws, and health department regulations

ø  author corporate policies, implement new procedures, and lead strategic change initiatives; experienced in developing and conducting trainings and orientation programs

ø  strategically coordinate workflow and human resources for optimal coverage while containing labor costs

ø  facilitate internal communications regarding career opportunities, benefits, and employee relations issues

ø  create client-focused, service-oriented environment vital to maximizing customer satisfaction, retention, and referrals; cultivate long standing relationships with clients and staff

ø  develop, implement, and monitor marketing plans, advertising campaigns, community outreach programs, and public relations initiatives

ø  dynamic communication, presentation, negotiation, and relationship management skills; maintain highest ethical standards and confidentiality

 

~ key achievements ~

• successfully perform a broad range of operational and human resources management functions for team of up to 35 childcare specialists at 20,000 sq. ft. north richland hills facility responsible for generating more than $1.6m per year
• led children s courtyard north richland hills location to achieve first year of profitability since 1998 and increased enrollment by 48% by instituting highly effective marketing plan
• partner with government agencies to optimize scope, quality, and provision of care; coordinate and manage federally funded food program to assist low income families, respond to child protective services requests, and direct organizational adherence to child licensing laws and health department regulations
• worked closely with out-of-state corporate office to accurately administer payroll and benefits plans for bright horizons family solutions personnel; ensured compliance with all federal and state employment laws as well as company policies
• increased enrollment at bedford s children s courtyard by 20% within six-month timeframe to consistently surpass forecasted revenues and rank as the region s highest profiting facility

education                                           

master of human relations c 4.0 gpa, university of oklahoma                                                             2002

bachelor of science in psychology, university of maryland                                                                   2000

phr certification (in progress)

professional experience                

campus director c preschool & afterschool, children s courtyard, north richland hills, tx                    8/06 c present

center director, bright horizons family solutions, fort worth, tx                                                           9/04 c 8/06  

center director, children s courtyard, bedford, tx                                                                                 10/02 c 9/04

assistant center director, children s courtyard, mansfield, tx                                                               6/01 c 10/02

lead teacher, children s courtyard, mansfield, tx                                                                                 2/01 c 6/01       

education specialist, us government, giebelstadt, germany                                                                6/98 c 11/00