YYYYYY X. YYYYYY

Dynamic, ambitious and intelligent Information Technology Professional with broad based experience business/technology analysis and process improvement resulting in improved efficiencies, higher quality, cost containment and increased profits.  Expertise in driving significant infrastructure implementations and upgrades while developing processes for IT services, incident management, and problem resolution.  Seeking an IT Management role with a progressive organization that xxxxxxlues visionary leadership and an technical savvy. 

Core competencies include:

   A+ Certified

   Network Configuration

   Helpdesk Applications

   Application/Infrastructure Implementations  

   Critical Thinking and Decision Making

   Problem Identification and Resolution 

   Reputation for Excellent Client Service

   Hardware/Software Installation and Support

   Risk Mitigation And Quality Control 

   Computer System Management

   Superior End User Support

   Persuasive and Effective Communicator

1999 to Present:  CU Nation, Norfolk, XXXXXX - IT Manager

   Provide IT leadership and oversight for critical functionality and end-user support for this organization providing data processing, banking system software and hardware applications and services for the credit union industry.

   Supervise, train and lead a high performance team of 3 Hardware Technicians installing and configuring PC s and servers on customer site; provide key first line response for problem resolution and install/maintain functionality for Windows XP, Windows 7 operating systems and all associated peripherals.

   Coordinate installation, deliver exceptional customer service and support end-users as needed; address and resolve technical issues and provide remote monitoring services for clients throughout the US.

   Install Kiosk Virtual Teller systems and load all software; travel onsite as needed to maintain critical operability and attend pre-install meetings to advise clients regarding installation schedules and potential challenges.

   Oversee employee development efforts, design performance and development plans to ensure training benchmarks are reached, and that the highest levels of customer service are achieved at all times.

1992 to 1997:  Oak Creek Tech Systems, Patuxent River, MD - Senior Support Engineer

   Leveraged exceptional technical talent to provide effective repair and resolution of computer system issues; troubleshot technical deficiencies, interacted with clients to gather information and consistently delivered exceptional customer service.

   Maintained relationships for Government Contract obligations; interacted with key clients and decision makers to deliver on contractual requirements.

1980 to 1992 Honeywell Federal Systems, McLean, XXXXXX - Program Support Manager

   Began tenure in role as Engineer in Charge, achieved promotion to Technical Consultant and subsequently Program Support Manager.

   Provided key support for US Navy maintenance contracts; specified maintenance procedure, performed hardware upgrades and assured compliance with Federal Configuration Management guidelines.

   Tracked and verified warranties, contract requirements and submitted data for maintenance billing.

Veteran US Navy - Electronics Technician,  Honorable Discharge