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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 191b Street C Pitt Meadows, BC v3y 2p6
xxx-xxx-xxxx
Abc@xyz.com
Career Objective
Results-driven leader eager to contribute dynamic analytical, team building and interpersonal relation skills toward actively supporting a progressive organization as a key staff member
Profile
Ø Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination
Ø Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability
Ø Dynamic communication, presentation, relationship building, and problem solving abilities
Ø Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients, external contractors and related stakeholders
Professional Experience
Renshaw Travel 2007-Present
Cruise Department Assistant
Contribute dynamic administrative skills in managing employees, with full accountability for communicating with clients; supporting agents; ensuring that payments were timely made and finalizing travel arrangements.
Proficiently develop and execute financial and customer service strategies supporting enterprise-wide operations including researching flights and packaging.
Train and supervise employees on all aspects of utilizing company systems and methodologies.
Effectively plan, coordinate and facilitate functions to optimize productivity, efficiency and quality, with strong focus on the delivery of superior customer service.
Flight Centre 2004-2007
Ticketing Consultant/2IC (2nd in command)
Spearhead diverse consultant functions ranging from staffing, training and performance evaluation to workflow planning, troubleshooting client concerns, and customer care.
Maintained full accountability for executing monthly sales plans; calendaring team activities, and assisting with drafting correspondence and dispatching tickets and vouchers.
Analyzed and reviewed work product and general operations to effectuate loss prevention issues and ensured that superior customer service was also provided.
Prior experience
The Holiday Network, Lead Ticketing Agent, 2002-2004
The Holiday Network, Lead Reservation Sales Agent, 2001-2002
The Holiday Network, Reservation Sale Agent, 2000-2001
A&W, Cashier & Hostess, 1997-2000
Education
Tourism Training Institute, Diploma in Travel and Tourism
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