yyyyyy x. yyyyyy xxx-xxx-xxxx
0000 xxxxxx xxxx , xxxx , xxxxx 00000
yyyyyy x. yyyyyy
solutions-focused, quality-oriented leader eager to contribute sharp team building and project management skills toward actively supporting company operations.
ø offer progressive experience in planning, directing, implementing and managing diverse projects.
ø entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and budget administration.
ø effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
ø proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.
ø proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.
ø exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.
ø dynamic communication, presentation, relationship building and problem-solving abilities.
ø excel at interacting with broad populations including senior management and staff as well as clients and external contractors.
contributed dynamic leadership skills in managing grounds keeping personnel.
strategically planned and coordinated schedules to maximize use of human resources while controlling labor costs and meeting customer needs.
spearheaded diverse managerial activities ranging from staffing, training and performance evaluation to workflow planning and policies/procedures development.
actively mentored, motivated and trained new hires, playing an instrumental role in the development of top performing team members.
effectively applied advanced communication skills toward diplomatically troubleshooting and resolving staff conflict issues.
applied sharp business acumen toward defining and implementing policies to boost overall operational performance.
strategically expanded service offerings to diversify revenue streams, leading to increased sales and market share.
illustrated solid leadership qualities in mentoring, coaching and developing team of associates, playing an instrumental role in the development of top performing team members.
built and established key relationships and liaised effectively with clients.
successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
exhibited industry expertise and advanced communication skills in acting as first point of contact in responding to user inquiries, troubleshooting problems and delivering product/service education.
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maintained full accountability for the effective allocation and administration of annual operating budget.
conducted comprehensive review and analysis of finances in order to identify and implement cost-effective solutions.
kiko lawn service - adelphi, md 2006-present
verizon - silver spring, md 1999-2006
bell atlantic mobile - silver spring, md 1995-1999
pc lan/wan administrator/technician (1996-1999)
customer service specialist (1995-1996)
ameritel corporation - rockville, md
technical services coordinator, service department
bachelor of science degree in computer information systems - strayer university (washington, dc)
associate in arts degree in computer information systems strayer university (washington, dc)
microsoft system engineer certification (mcse) - htr office solutions (in progress)
electronic technology certification - humrro technical school
pc troubleshooting and maintenance seminar - datatech institute
microsoft office suite, vision billing system, maps, banyan beyond mail, microsoft operating system, backup software, norton antivirus, security, intel servers
langley park boys and girls club - langley park, md summers 2007-2008
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