career objective                              

results-driven sales and operations manager eager to contribute sharp business acumen, strategic planning, and team building skills toward actively supporting the employer in optimizing performance

profile                                                

offer 13 years of operational management experience with expertise in sales, account relations,  budget administration, and employee development. ~ provide superior customer service through effective staff training and leadership; hire, train, and direct top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs. ~ monitor trends and developments, including competitive services and marketing activities; successfully identify and capitalize on opportunities to penetrate and develop markets. ~ streamline processes, effectively utilize emerging technologies, and establish internal cost controls to boost bottom-line performance. ~ dynamic communication, presentation, negotiation, and relationship management skills.

 

~ key achievements ~

ø  as area manager, increased overall profits by 12% by boosting product sales by 13% and executing cost

ø  control measures; region s performance was recognized with the president s award (2007)

ø  developed and implemented marketing strategies that resulted in a 10% market share increase; secured preferred provider agreements with one of the largest dealership groups in the mid-atlantic region

ø  mentored four managers who subsequently attained promotions with increased responsibilities; improved overall retention from 56% to 75%

ø  successfully negotiated the take-out of an area competitor to attain a new location resulting in an additional 60% growth in the first 90 days; acquired a competitor s key account and generated an additional $1 million dollars in revenue growth
as branch rental manager, recognized six times for leading the region in customer service and driving double digit revenue and profit growth c increased customer service from the bottom 5% of the region to the top 5% within 90 days and maintained position for 12 months, cited for 100% retention (1999)

ø  acquired two accounts from competitors, resulting in the opening of two in-house operations responsible for 35% growth in fleet and 15% revenue growth

professional experience                

enterprise rent-a-car, sterling, va                                                                                                        2/96 c 2/09

area manager (1/00 c 2/09)

branch rental manager (7/97 c 12/99)

assistant branch manager (1/97 c 7/97)
management trainee (2/96 c 1/97)

• in recognition of exceptional performance, steadily progressed within the largest rental car company in north america to attain area manager position responsible for all aspects of operations for nine branch locations throughout the washington, dc market

• transformed revenue growth, market share, and customer satisfaction ratings to achieve a top-performing ranking among the washington, dc group; led three areas to achieve top customer service scores and exceed company standards for 12 months
• directed human resources activity including recruiting, interviewing, and hiring for all newly created positions; provided team-oriented, customer-focused sales training and ongoing guidance for seven managers and 25 employees
• developed relationships with c-level executives, managers, and decision makers at large insurance companies and dealership groups
• established point of contact for all accounts needs  and provided training to their employees to better serve our mutual customers

 

~ community activity ~

member, fredrick county business crime task force                                                                             insert dates

education                                           

bachelor of science in liberal arts, towson state university, towson, md                                                        1995