Results-focused Management Professional eager to contribute excellent human resources,
operations leadership, and team-building expertise toward supporting a dynamic organization in optimizing bottom-line performance.
Over a decade of solid management experience spanning HR administration, financial management, workflow planning and optimization, strategic planning, and policy and procedure development.
Diligently assess daily business operations to determine and optimize fiscal performance, sustainability, competitive positioning, and revenue opportunities.
Hire, train, motivate, mentor and manage highly-productive personnel which meet and/or exceed assigned targets.
Proactively analyze industry activity to devise effective approaches and techniques that penetrate, capture and retain marketshare.
Able to capably and efficiently coordinate and direct a wide range of projects to accomplish company s financial, strategic and operational goals.
Led start-up facility to generate $7M annually in first two years, surpassing target each year.
Captured $98K in annual savings by devising and launching plan to eliminate small feeder aircraft from UPS network.
Played a pivotal role in expediting order pulling time by 20% through streamlined warehouse layout.
Exercised considerable leadership talents to facilitate safety meetings as management co-chair.
Handpicked by senior management to attended UPS Board of Directors Dinner.
ClearChoice Dental Implant Center, Roseville, CA, 2008 to Present
Center Administrator (General Manager)
Steer daily operations for large dental surgical center inclusive of sales, vendor relations, client service, staffing, team-building, and policy and procedure development and implementation.
Supervise and manage 20 personnel spanning sales, administrative/office, laboratory, and clinical staff/doctors.
Drive complete human resources operations from interviewing and hiring, to training, performance management, salary structure, dismissals, and OSHA compliance.
Kinetic Concepts Incorporated, Sacramento, CA, 2006 to 2008
Service Operations Manager
Proficiently directed broad-scope business operations for service center fleet vehicle programs with an emphasis in budget administration, employee relations, quality assurance, safety compliance, superior customer service.
Reviewed P&L (profit and loss) statements and navigated initiatives to maximize cost control.
Created and executed effective financial and customer service strategies supporting enterprise-wide operations including major account management.
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Professional Experience continued
United Parcel Service, Sacramento, CA, 2005 to 2006
Industrial Engineering Section Leader
- Applied dynamic management expertise toward overseeing staffing, training and development, performance evaluations, workflow planning, and executing process improvements.
- Resourcefully developed and implemented best practices to fortify cost control, loss prevention, customer service, and overall efficiency.
Prior background includes Operations Management roles with United Parcel Service
in Mather, CA from 1999 to 2005.
University of Phoenix, Sacramento, CA:
Master s in Business Administration
B.S. in Business Management
UPS Air Management Training School
Certified Designated HAZMAT Responder
HAZMAT (12 hours)
CHSP Safety Training (12 hours)
Training in Operational Process Capacity and Staffing Requirements Analysis
Microsoft Office (Word, Excel, PowerPoint, Access), Visio, Photoshop, VB Applications, ERP, Great Plains WMS, Oracle TMS, Volume Forecasting System, Trailer Forecasting and Control, Vehicle Management System, Hub & Flow System, Feeder Planning System, Sales Force, HTML, Windent
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