yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

                                                                                                                                               abc@xyz.com

objective

productive team leader eager to contribute dynamic sales, coordination, operations, documentation, administration and communications skills toward actively supporting a progressive company in maximizing operational performance.

career profile

ø  solid experience in all phases of sales, customer service and administration.

ø  record of progression to assignments of increasing authority and responsibility.

ø  demonstrated competence in client support and service.

ø  adept in team leadership, documentation and unit communications.

ø  knowledgeable in administrative procedures, policy implementation and data entry.

ø  skilled in office management.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  deliver outstanding administrative support on a consistent basis.

ø  notable ability in vendor and distribution relations.

ø  strength in qc and regulatory compliance including osha.

ø  proficient in advanced business software applications.

ø  associate of science degree.

ø  active in community volunteer endeavors.

 

professional experience

aura hardwoods inc., rancho cordova, ca                                                                                 2006 - present

inside sales/customer service representative

       tasked to process sales orders/customer inquiries on lumber and board products. 

       provide exceptional telephone support to customers/vendors. 

       conduct procurement of specialty items. 

       research and evaluate industry product statistical data. 

       assume inventory management and tracking of specific stocked products as needed.

       aid outside sales staff with sales calls, quotations and follow-up.

       originate current sales reports and pricing matrix. 

       design, develop and maintain monthly report of slow moving/dead inventory items for three northern california branches. 

       greet and service customers. 

 

custom plastics, inc., folsom, ca

assistant manager/panel estimator                                                                                              2000 - 2006

       recruited to maintain telephone contact with customers, vendors and distributors.

       facilitated custom panel production including estimates/quotes, sales orders, purchase orders, pricing and accurate production/delivery lead-times.

       administered timely and accurate freight set-up and shipping of all orders. 

       assumed responsibility for procurement of board products, component parts, specialty sheet goods and laminates.

       helped track inventory levels. 

       researched, compiled and analyzed statistical data for laminate products. 

       monitored monthly inventory turnover analysis. 

       oversaw reports for all jobs pending, status of materials due and daily production schedule.

       monitored and tracked price lists to achieve currency.

       delivered strong administrative support/correspondence for divisional vice president for issues including quality control, osha compliance, documents and maintenance of customer database. 

       held exclusive responsibility for development and implementation of technical problem manual for division.   

 

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continental hardwood company, sacramento, ca

inside sales/customer service                                                                                                     1999 - 2000

       retained to process sales orders by telephone and at order desk. 

       effectively serviced outbound calls to expand customer base and increase revenues.

       support outside sales staff with quotations and follow-up communications.

       orchestrated daily scheduling and routing of multiple delivery trucks. 

       effectively performed invoicing of customer orders.

       examined and approved warehouse shipping/receiving documents.

       facilitated communication between operations and warehouse managers, sales staff and senior management.

       screened telephone calls and office visitors.

       administered files, mail distribution and procurement of office supplies.

       managed equipment maintenance. 

       two-time recipient of "employee of the month award.".    

 

earlier background

prior to 1999, served in multiple assignments including, among others: sales representative/customer service representative, rugby building products, rancho cordova, ca; lead retail/building materials order manager, builder marts of america, rancho cordova, ca; sales representative/administrator, new zealand lamb co., inc., elmsford, ny; and executive secretary, north american marketing enterprises inc., armonk, ny.  in these assignments, built outstanding sales, administration, documentation, customer service, finance and communication skill sets.

 

education

elizabeth seton college, yonkers, ny

associate in occupational science, radio/tv broadcasting and journalism

 

community involvement

sacramento valley astronomical society

board of directors

 

sacramento valley concert choir

board of directors/assistant director