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yyyyyy x. yyyyyy                                         

210 n. hudson ave., #0000 xxxxxx xxxx , xxxx , xxxxx 00000



career objective                              

results-driven director of operations eager to contribute superior strategic planning, organizational, and relationship management skills towards actively supporting the employer in optimizing performance


ø  offer more than 9 years of progressive operational management experience, with expertise in customer service, human resources, financial planning, and process improvement in the transportation arena

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  provide comprehensive business analysis and consultation; identify and capitalize on opportunities to penetrate and develop highly competitive markets, implement cost controls, and design and streamline procedures

ø  manage budget development and administration across multiple departments; proactively monitor trends and developments, including competitive services and marketing activities

ø  successfully build, train, and lead top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  dynamic communication, presentation, negotiation, and relationship management skills


~ technical proficiencies ~

microsoft office (word, excel, powerpoint, access, outlook) ~ sap/erp ~ quickbooks pro ~ dealer trax

~ relational bus systems (rbs) ~ hudson

professional experience                

director of global operations, bus and coach international, pasadena, ca                                            2008 c present

  • manage up to 35-member cross-functional team in dispatch, facilities, customer service, parts, hr, it, and quality control departments dispersed throughout two countries and five cities
  • introduced numerous process improvements and restructured operating strategy to achieve substantial cost savings and increase efficiency; saved $40k per month by closing two underperforming facilities, developed vehicle dispatch system and implemented enterprise-wide tracking program,  improved inventory management, and strengthened inspections and quality control procedures
  • created dedicated support team to provide excellent customer service resulting in new sales; repaired severely damaged relationships with three major accounts
  • developed and presented $150m new client proposal; effectively negotiated with supplier and collected $30k for warranty failures


manager of bus operations, windy city limousines, llc, chicago, il                                                    2007 c 2008

  • successfully performed a range of strategy development and operations improvement functions to generate multi-million-dollar revenue increases
  • drove the acquisition and launch of new casino line run with 15% profit margin; purchased more than $1m in vehicles, recruited and hired drivers, and developed standard operating procedures and operating manual
  • led company s entry into transportation consulting market with major contract for logistics of 4,000-person convention that produced $210k in new revenue
  • instituted staff optimization and chauffeur compensation strategies to boost bottom-line performance and improve competitive position in market
  • created vehicle-specific capacity utilization metric in support of $2m in capital acquisitions


manager of bus dispatch c 2006 asian games, tms c qatar,    doha, qatar                                          2006

  • expertly managed facility / fleet preparation and all aspects of operations for the 2006 asian games with 650 drivers and 600+ fleet responsible for 800 daily dispatches
  • orchestrated efficient layout of temporary bus garage, developed unique event schedule, created flexible contingency plans, utilized gps technology to manage real-time bus position, and served as primary problem-solver and liaison with clients, athletes, media, government authorities, and event officials



yyyyyy x. yyyyyy                                                                                                                                                                                                   page 2


project manager, colonial coach lines, chicago, il                                                                                    2005 c 2006

  • grew revenues from high-volume clients by $350k, hired 90+ drivers to eliminate shortages, and independently improved customer satisfaction, sales, operations, and staff performance
  • pioneered the implementation of computerized dispatch system to centralize scheduling for more than 80 busses in fleet and connect three branch locations
  • coordinated $1m hurricane rita relief efforts; directed chicago city tax audit process; and prepared transportation proposals for o hare airport, university of illinois, and city of valparaiso


operations manager, jrs companies, minneapolis, mn                                                                        2002 c 2004    

  • played integral role in restructuring recently acquired plumbing franchise with 14 trucks in daily operation; oversaw day-to-day activity, market development, advertising, staffing, and new service offerings and lowered monthly overhead by 5%


supply chain analyst, general mills, minneapolis, mn                                                                           2000 c 2001

  • entrusted with financial reporting for $1b snacks division and coordinating annual budget of $1.1b for supply chain division


~ additional experience ~

president / north america conference chairman, network of indian professionals                                    2004 c 2006

act instructor, kaplan inc.                                                                                                                     2001 c 2002


b.s. in business / finance, university of minnesota c carlson school of management, minneapolis, mn             2000                

  • president s award for outstanding leadership & service (2000)
  • awarded internship with general mills (1999)
  • president / active member, delta kappa epsilon (1997 c 2000)




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