receptionist / customer service
results-oriented administrative support professional with 10 years experience in a receptionist or customer service function. proven capacity to handle various functions necessary in leading the support operations of a successful company. dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues, and management. talent to consistently meet administrative objectives.
administrative support / client relations / customer service / problem solving
leadership & teambuilding / sales / written & verbal comprehension
time management / active listening / critical thinking
information organization / speech clarity
technical competencies: microsoft applications (word, excel, access, and powerpoint)
receptionist, 1999 to 2009 ~ anderson valley ranch, monrovia, ca
- communication: operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. greeted visitors and callers, handled their inquiries, and directed them to the appropriate persons according to their needs. analyzed data to determine answers to questions from customers or members of the public.
- writing aptitude: performed administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents. engaged in routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers. reviewed work done by others to check for correct spelling and grammar, ensured that company format policies are followed, and recommended revisions. composed, typed, and distributed meeting notes, routine correspondence, and reports.
- office equipment & systems: operated office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications. set up and maintained paper and electronic filing systems for records, correspondence, and other material. scheduled appointments, and maintained and updated appointment calendars.
credit customer service, 2006 to 2008 ~ nordstrom, inc., santa ana, ca
client relations: conferred with customers by telephone to provide information about services, to take or entered account information, canceled accounts, or to obtain details of complaints. kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. determined charges for services requested, collected deposits or payments, or arranged for billing. resolved customers' service or billing complaints by performing activities such and adjusting bills.
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