Yyyyyy x. yyyyyy             0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                          abc@xyz.com

                                               

 

Career Objective                             

 

Results-driven leader eager to contribute dynamic management, team building and customer service skills toward actively supporting a progressive organization in human resources.

 

Profile                                                

 

Ø  Offer approximately 11+ years progressive experience in a wide array of environments with a comprehensive technician background

Ø  Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning & coordination

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability

Ø  Dynamic communication, presentation, relationship building, and problem solving abilities

Ø  Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients, external contractors and related stakeholders

 

Professional Experience                

 

Totlcom, Inc. - Sacramento, CA                                                                                      2001-2003

Voice and Data Systems Services and Service Supervisor, Office Supervisor, Executive Assistant

  Contributed dynamic leadership skills in managing employees, with full accountability for the effective administration of annual budgeting activities and day-to-day activities.

  Maintained accountability for overseeing all aspects of system installations, service and MAC requests for National Account customers; coordination of new system sales, and ensuring that inventory is maintained.

  Proficiently developed and executed financial and customer service strategies supporting enterprise-wide operations including technology implementation and staff training.

  Effectively planned, coordinated and facilitated functions to optimize productivity, efficiency and quality, with strong focus on the delivery of superior customer service.

  Managed high profile accounts; negotiated vendor contracts; managed client databases and tracked orders.

  Authored and finalized correspondence and respond to and trouble shoot customer concerns.

 

 

Inter-Tel, Inc.- Sacramento, CA                                                                                       2000-2001

Technician

  Spearheaded diverse technician functions ranging from the effective installation of new systems, CTI product, and Taske ACD reporting software, troubleshooting service issues and providing end-user support.

  Assisted with staffing, training and performance evaluation to workflow planning, policies/procedures development, and technology-driven solutions implementation

  Authored, reviewed and updated manuals for existing customers for peripheral software products installed with Inter-Tel switch. 

 

TargetData - Sacramento, CA                                                                                         2000

Channel Manager

  Maintained full accountability for developing a wide array of processes and procedures, including working diligently with vendors to provide superior customer support and installation of products on a nationwide basis. 

 

 

 

 

 

 

 

Michelle Steiner                                                                                                             Page 2 of 2

 

ACS/FOTI - Sacramento, CA                                                                                          2000

Area Project Manager

  Handled a wide array of issues on a nationwide basis for Foundation Health (Health Net, Inc.) including providing estimates, ordering material and billing. 

  Communicated on a daily basis with client and vendors in order to achieve the needs for Foundation Health (Health Net, Inc.) to ensure successful completion of all jobs. 

 

Inter-Tel, Inc. - Sacramento, CA                                                                                      1997-2000

Senior Project Manager/Service Manager

  Spearheaded daily operations, including managing staff, ordering equipment, monitoring installations, generating technician productivity reports, scheduling technicians, CSR s and Project Coordinators, and negotiating with vendors.

  Assisted with the authoring and updating of training material and installation process and procedures.

 

 Education & Professional Training            

 

Master of Science Program, Psychology, University of Phoenix (Currently enrolled)

Associate of Science Program, Paralegal Studies, Cerro Coso Community (Currently enrolled)

BA in Psychology, California State University, 2007

AA in Social Science, Cerro Coso Community College, 2005

(Teaching Assistant, Personality Theories Fall 2007)

 

Awards                                                                                                             

 

Awarded membership in Phi Theta Kappa

Inducted into Dean s Club, Cerro Coso College

Nominated for National Dean s List

Appointed to the Dean s List, California State University,

Member of Psi Chi, The National Honor Society in Psychology

 

 

Computer Skills                                                                                             

 

Ringmaster Call Accounting, Taske, Oaisys Products, Morningstar Software.  Managed relations with vendors to coordinate cabling, system installs, &contract fulfillment