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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx •

Administrative Management / Business Development / Sales Professional

Communication Dynamics ~ Client Consultant ~ Market Penetration


Results-driven Executive eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives.  Particularly astute at developing and cultivating key coalitions and relationships within the marketplace. 

Key Transferable Skill Sets


Administrative Oversight • Leadership Principles • Financial Analysis • Business Development & Relationship Cultivation

Policy-Making • Community Relations • Networking Strategies • Program Implementation

Research and Analysis • Sustainability Planning • Business Expansion

Business Process Development • Conflict Management

Professional Profile


         Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.

         Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.

         Knowledgeable in numerous facets of business operations thus aiding in bottom line revenue increases.

         Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of the organization.

         Proven ability to adapt strong process knowledge and technical skills to diverse organization needs. 

         Technology proficient and savvy in numerous applications and platforms.

Business Development Transferable Skills


         Strong organizational and interpersonal skills, including ability to work effectively within a globally distributed team and fast-paced business environment.

         Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.

         Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.

         Stay abreast of most up-to-date research and data in order to offer most viable services to client base. 

         Resolve issues quickly through careful data analysis including technical and functional information.

         Actively collaborate with multidisciplinary teams and departmental resources to optimize operational efficiency.

Administrative Transferable Skills


         Effectively manage and support staff relevant to specific projects in order to complete assignments on time and on budget.

         Ensure delivery of superior customer service and high client satisfaction levels by diligently tracking concerns and presenting issues at routine builders meetings for prompt resolution.

         Regularly schedule reviews and tracks progress of particular projects.

         Possess an extensive knowledge of fiduciary practices, policies, and regulations and can apply this knowledge in terms of budgets, forecasting and projections, as well as financial analysis. 

         Provide project leadership in order to achieve maximum production, including budget control, production timetable, status reporting, client/project team coordination, and quality assurance. 


Select Achievements      


         Achieved consistent achievements over sales goals throughout tenure.

         Recognized as top performer as evidenced by sales quotas vs. company averages.

         Directly contributed to increase in average territory sales volume from $12 million to $20 million in one year.


Professional Synopsis


Administrative Manager / Patient Coordinator

New Face Dentistry                                                                                                                 2009-Present


         Primary responsibilities: Work closely with the Clinical Manager to make sure all aspects of each day run smoothly.  I handle patient issues--incorrectly scheduled appointments, billing and insurance issues, etc. and responsible for marketing efforts for the practice, including managing website content, networking site content, monthly mail and email campaigns as well as patient referral programs.

         Process insurance claims and post all insurance payments daily and follow up on bad debt claims.

         Work with patients to make financial arrangements for each phase of treatment, including third party financing if necessary. 

         Interview and hire new administrative employees as necessary and gather and process all new hire paperwork and facilitate training.


Loan Solutions                                                                                                                               2008-2009


         Primary responsibilities: Consulted with borrowers and banks on mortgage loan modifications as well as comprehensive management of client accounts from inception to close of process. 

         Collected and analyzed relevant data and prepare client files for submission to bank.

         Worked directly with bank agents and underwriters to negotiate terms of modification agreements.

         Consulted with clients on execution of agreements and bank follow up.



Ceto & Associates                                                                                                                           2007-2008


         Primary responsibilities: Worked directly with community banks in terms of analyzing balance sheets to identify revenue increasing opportunities.

         Collaborated directly with all levels of executive management including CEO, CFO, COO.

         Handled all aspects of the consulting process including prospecting, contract negotiations, implementation, and follow up.

         Developed trusting client relationships as well as effective troubleshooting and account management skills.

         Maintained pipeline and client activity report as well as created email prospecting templates used by management for training and distribution to colleagues.


Business Development Manager

Lehman Brothers                                                                                                                            2005-2007


         Primary responsibilities: Provided direction and oversight of market penetration strategies designed to increase product and brand visibility for the organization

         Mastered conforming and sub-prime loan products, including underwriting guidelines and appraisal quality methods.

         Managed top unit volume each month by performing preliminary underwriting on financial files.

         Worked directly with Operations staff following client files from submission to funding.


Academic Training


         B.S. C Business Administration (Emphasis in Finance), Southeastern Louisiana University                                                                                             

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