xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

results-driven, motivated leader eager to contribute dynamic management, business development, client servicing and interpersonal relation skills toward actively supporting a progressive organization in optimizing performance.

profile

ø  offer 7 years banking experience, with comprehensive management and customer service background.

ø  effectively develop and implement targeted action plans to maximize operational productivity and efficiency.

ø  proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams and creates a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including management, staff, clients and external contractors.

career achievements

ø  won the customer experience leadership award on 3 separate occasions for exceptional service.

ø  recognized for solid performance and achieved dedicated associates award.

ø  consistently maintained top performer in sales in 2003 and 2004, with highest credit card sales in 2004.

ø  always met and exceeded monthly sales goal of $400k, and many times topped over $1m in monthly sales.

ø  named in the monthly bank of america insider news for accomplishing top 10% of regional sales.

professional experience

office & account manager, general partner - norris construction, georgetown, tx              2005-present

  contribute dynamic leadership skills in managing all aspects of daily operations, with full accountability for the effective administration of finances including accounting, payroll, a/p and a/r.

  spearhead diverse administrative activities ranging from staffing and termination to workflow planning and performance evaluation.

  proactively build and establish key relationships and liaise with senior management, staff, clients and builders.

  strategically coordinate office functions to maximize resources while controlling costs and meeting client needs.

 

real estate sales agent, independent contractor - first place realty, austin, tx                             2005

  proficiently developed and executed sales and customer service strategies, instrumental to boosting revenues.

  innovatively created and launched targeted marketing strategies to maximize sales including direct mailings, community postings and local advertising.

  successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

 

senior loan officer, personal banker - bank of america, austin, tx                                               1998-2005

  effectively planned and facilitated day-to-day banking functions, with strong focus on optimizing productivity, efficiency and quality of services.

  ensured staff members are properly educated on all company training programs, policies and procedures.

  exhibited solid leadership qualities in mentoring, coaching and developing new associates, playing an instrumental role in the development of top performing team members.

  applied sharp business acumen toward defining and implementing policies to boost overall performance.

 license & professional development/training

texas real estate license
real estate courses - about success real estate academy, 180 hours
real estate math & finance certificate
dealing with difficult clients course, 30 hours

kaizen training on eliminating waste, minimizing unnecessary expenses and optimizing efficiency