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Yyyyyy x. yyyyyy

1559 Michigan Avenue, Suite 301¹  Xxxxxx, XXXXXX xxxxxx ¹ xxx-xxx-xxxx ¹


Hospitality Industry Professional

High End Client Relations / Internationally Educated / Ambitious and Hard-Working

Experienced International Hospitality Industry Professional with a track record of providing a world-class customer service experience for high-end clientele.  Proven ability to build and maintain valuable business relationships with customers, vendors and co-workers.  Thrive in a fast-paced, high volume atmosphere with the ability to consistently adapt to the needs of the business.  Seeking a General Management position with an organization that values tenacity and strong leadership.


Education and Xxxxxxuency


2008: Bachelor of International Business in Hotel and Tourism Management - University Center C sar Ritz

2007: Swiss Higher Diploma in Hotel and Restaurant Management - University Center C sar Ritz

2006:  Certificate in Hotel and Restaurant Operations - Institut Hôtelier C sar Ritz, Le Bouveret, Switzerland

First Aid Certificate, CPR Certificate and CMAS diving license


Croatian C Mother Tongue ¹ English C Xxxxxxuent C Written And Spoken

Italian C Xxxxxxuent C Written And Spoken ¹ German C Xxxxxxuent-Written And Spoken

Spanish CIntermediate Reading And Comprehension ¹ French C Basic- Reading, Writing And Comprehension


Professional History


The Setai, Miami, XXXXXX - Rooms Division Management Trainee (2008 to Present)

w  Lead front desk operations for an establishment that has been named a Member of The Leading Hotels of The World and Member of the Finest Hotels and Resorts of The World ; oversee the day to day activities of 12 customer service associates and 50 housekeeping department staff members.

w  Ensure a superior customer service experience for all guests, train and mentor staff, monitor performance and create an atmosphere of sophistication and service; delegated as a trainer for new employees.

w  Consistently exceed corporate goals for customer service indicators, budget management and performance.


Grand Hotel des Baines, Yverdon, Switzherland (2006 to 2007) - Service Apprentice/Waiter

w  Promptly greeted guests at the table, took orders and delivered meals; continued to provide beverage refills and kept a discreet eye on the guests to ensure they were satisfied with the food and service.

w  Provided bartending services and assisted in setting up the banquet area for special events and occasions.


Institut Hôtelier C sar Ritz, Le Bouveret, Switzerland (2006) - Residential Assistant

w  Provided support for fellow students; assisted in determining room assignment, made security rounds and managed problems or emergencies as needed.


Wine Shop Natura, Medulin, Croatia (Summers 2000 to 2005) - Sales Assistant

w  Managed wine and beverages sales for restaurants and hotel customers, ensured timely and accurate deliveries for all clientele and managed inquiries and issues as needed.

w  Assisted in the selection and purchasing of products from suppliers.



Yyyyyy x. yyyyyy

1559 Michigan Avenue, Suite 301¹  Xxxxxx, XXXXXX xxxxxx ¹ xxx-xxx-xxxx ¹




<Hiring Contact Name>

< Title>

<Company Name>


<City, ST Zip>


Dear Mr./Ms. ____:


Thank you for taking the time to review my application.  I am a highly educated and experienced international hospitality industry professional seeking to secure a management opportunity with your organization.  I have had the privilege and honor of training and working in several of the world s finest hotels and am ready to move onto new challenges and opportunities.  I am convinced after reading the positing for <position here>, that I am the ideal candidate for the job.


During my career in Hospitality industry, I have gained considerable training and mentoring, program development and relationship building experience. I have a track record of improving business processes, leading employee development initiatives and driving productivity and profit goals.  My combination of education and professional experience has helped me become a business leader, and I feel confident that adding me to your team would be beneficial to us both.


The accompanying resume can give you an overview of my potential for making a worthwhile contribution to <firm or company name>.  You will see that I have a consistent track record of success, and my ability to motivate and mentor others is equal to my ability to cultivate valuable business relationships. 


I am very interested in becoming a part of <organization> after reading the job description on <where it was posted here>.  I ll be calling your office within ten days to inquire on the status of my application.  If you need to reach me before then, please contact me at the number listed above.





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