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career objective
customer-focused restaurant manager eager to apply sharp business acumen, team-building, and client relation skills toward supporting the employer in optimizing operational and financial performance
profile
ø offer six years of progressive restaurant experience with expertise in increasing food and beverage sales and profits
ø facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; cultivate long-term guest relationships and stellar restaurant reputation
ø hire, train, and manage top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs
ø collaborate with senior management, chefs, and staff members to consistently uphold high standards of quality; ensure a safe, clean, and sanitary environment
ø monitor industry trends and developments, including competitive services and marketing activities; effectively identify and capitalize on opportunities to penetrate and develop markets
ø dynamic communication, presentation, and relationship management skills
professional experience
mimi s caf 2/04 c present
manager, mission valley, ca (7/06 c present)
- in recognition of outstanding performance, steadily progressed to attain managerial position at one of the company s most profitable and highest volume restaurant locations
- successfully steer all aspects of operations from opening through closing and manage a team of up to 30 employees in daily activity
- actively hire, train, and assess staff; coordinate employee scheduling in line with business and budget needs
- direct all procurement operations for restaurant, including ordering food, wine / beer / liquor, staff uniforms, office supplies, and miscellaneous items
server, city of industry, ca (2/04 c 6/06)
- provided excellent customer service and applied depth of menu knowledge towards making customized recommendations and increasing sales
- trained new employees in standard procedures and customer service
- selected to serve as person in charge during management vacations
restaurant at kellogg ranch, city of industry, ca 1/06 c 6/06
student operator
- gained valuable experience in all aspects of hospitality management including cash management, sales input, banking, special events, and day-to-day operations
- assisted professors, provided operational support, and tutored students in micros pos system
- served as key contact for customers organizing banquets; oversaw ordering and verified plans
hunter steakhouse, san diego, ca 9/01
c 9/03
host / server / busser / expeditor
- developed a loyal client base by delivering exceptional and efficient customer service
- accepted guest reservations and coordinated seating plans
- assisted with food preparation and plate arrangements with garnishes
education
california state polytechnic university pomona 2006
bachelor of science in hotel and restaurant management
- restaurant management & beverage marketing emphasis
~ professional development ~
serve safe certified insert date
introductory sommelier course c level one, the court of master sommeliers 2006
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