yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
proficient it professional eager to contribute technical expertise, troubleshooting and problem-resolution capacity, strong project management and customer service skills in a challenging network consulting engineer role.
ø over 19 years of technical, networking and troubleshooting experience, as well as extensive education and training.
ø excel in strategically prioritizing, planning and managing workflow to optimize efficiency and meet critical timelines.
ø familiarity with translating customer problems into technical and engineering solutions.
ø strategically coordinate and collaborate with personnel and customers to maximize performance in facilitating projects and attaining operational goals.
wlan, lan, tcp/ip, ap, switches, routers, gateways, network devices
university of michigan, ann arbor, mi 1999 - present
network analyst planner
troubleshoot wlan and lan networks.
configure switches, aps and gateways.
resolve problems by coordinating with customers, pms and engineers.
perform remote access for troubleshooting
monitor network for rogue devices.
provide on-call services for network troubleshooting.
have also been employed by:
mediaone/comcast in capacity of service technician ii troubleshooting various customer problems, repairing system outages and providing customer service.
super video of illinois as installation technician installing video equipment in resorts and hotels, troubleshooting technical problems and maintaining video-on-demand systems.
o brien steel service as overhead crane operator and warehouse man tracking shipping and receiving, operating equipment such as cold, marvell and doall saws, as well as loading and unloading trucks.
yyyyyy x. yyyyyy
technical course i&ii
internetworking with tcp/ip
troubleshooting tcp/ip networks
integrated wireless networks
securing wireless networks
cisco aironet wireless lan fund
troubleshooting meru wireless networks
junos switching enablement bootcamp
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