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career objective
productive, quality-oriented computer support specialist eager to contribute exceptional technical, administrative, and client relations skills toward optimizing operations of a progressive organization
profile
ø offer more than nine years of progressive information technology experience, with expertise in providing excellent user support in fast-paced, deadline-driven settings
ø assess and respond to client-specific needs, train and assist on-site and geographically dispersed users, and develop procedures and operating manuals
ø create, execute, troubleshoot, and document complex technological solutions and processes
ø install / upgrade and configure hardware and software; ensure regular backup of all data
ø dynamic organization, prioritization, and time management skills
ø proactive team player equally effective in independent and collaborative environments
~ technical proficiencies ~
windows operating systems ~ microsoft office (word, excel, powerpoint, access, outlook) ~ ms java virtual machine ~ quickbooks ~ checkfree ~ one-write plus ~ internet explorer ~ netscape ~ palm pda software
professional experience
electronic banking support specialist, federal home loan bank of boston 2001 c present
- efficiently and courteously provide knowledgeable help desk and customer support to 1,600 users at 460 member banks; train customer service staff in backup support and track monthly call metrics
- author, update, and streamline internal administrative procedures; write and implement user guides
- coordinate large-scale product installations, software conversions, and trainings for all users; oversee pre-release and user acceptance testing (uat)
- manage member and account information and maintain user functionality within web-based banking administrative software; analyze root cause and resolve connection, software, and password issues
- accurately complete a total of nine daily software-based and manual bank operation reconciliations; execute 11 key control month end reconciliations and ensure sarbanes oxley compliance
computer technician / customer service, millennium computer systems 2000 c 2004
- worked closely with commercial and personal computer users to define individual needs and goals; built pcs, workstations, and servers to client specifications
- expertly installed hardware, software, drivers, and peripherals; additionally managed all in an authorized microsoft system builder environment
- played key role in driving business growth through quality
servicing by providing onsite business/consumer client training in
computer basics and varied applications
computer consultant / user support, putnam investments 2000 c 2001
- successfully performed sms system and manual upgrade of lotus notes affecting all personnel across four distinct locations; provided basic user instruction and support
- installed palm desktop and intellisync software for hotsync between lotus notes and palm pilot/visor pdas
education
associate s degree in computer applications and technology, newbury college 1999
computer installation and repair certification, bay state school of technology 1997
date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:
i am currently seeking a challenging career opportunity in technical and user support capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include extensive experience in providing user training and support with a wide range of software applications and hardware components, as well as in building computers, testing software, and performing installations and upgrades. my unique blend of technical knowledge and customer service skills has consistently proven instrumental in my ability to meet client needs and maintain superior levels of productivity. to complement this background, i hold a degree in computer applications and technology.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.
sincerely,
yyyyyy x. yyyyyy
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