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yyyyyy x. yyyyyy                                          0000 xxxxxx xxxx , xxxx , xxxxx 00000



information technology professional with expertise in application development, technical support, database administration and customer service, eager to contribute toward defining, integrating and launching innovative reliability/productivity solutions in an it technician assignment.


career profile

ø  bachelor of science, computer science.

ø  certified lotus professional (clp).

ø  novell certification.

ø  over 15 years of relevant it background.

ø  career built with major corporations and with the federal government.

ø  expertise in application development, support and administration.

ø  meet stringent deadlines on consistent basis

ø  excellent team player.

ø  record of progression to positions of increasing authority and responsibility.

ø  knowledgeable in software, databases, operating systems and networks.

ø  strong focus on exceptional customer service, quality and meeting organizational objectives.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  capacity to restructure business requirements into technical specifications.



technology skills

windows xp, windows 2000, windows nt, windows  95/98, outlook/exchange, microsoft products,  novell, db2, ftp, pc anywhere, unix,  aix, linux, websphere portal, sametime, quickplace, java and eloquent communications, lotus script, java script, xml, lotus notes, lei integration, ldap and decs

installation of hard drives, tape drives, ethernet cards, token ring cards, hubs, routers, patch panels for internet and ram

configure and build nt and window servers, print servers, workstations, thinkpads, netframe servers, and modem boxes


professional experience

ibm corporation, dallas, tx                                                                                                  2002 - 2007

senior notes specialist

       recruited to serve as lotus notes application developer/administrator.

       deliver support for internally developed lotus application for internal projects.

       effectively utilize lotus script and java.

       designated to oversee and manage databases for such key accounts as gm, ford and citibank.

       setup and provide access for new external users.

       tasked to install/configure lotus domino on aix, linux and windows server.

       successfully upgraded domino from version 4.5 to 7.0utilizing eclipse plugins.

       effectively upgraded databases of quickplace and sametime applications.

       perform in-depth analysis of infrastructure and documentation.

       resolve outstanding notes/tickets and issues.

       conducted annual archiving of closed documentation.

       ensured effective support for clients concerning replication conflicts and application monitoring.

       administrated two blackberry servers for internal customer.




yyyyyy x. yyyyyy

page two




tascor corporation, dallas, tx                                                                                              1998 - 2000

it specialist

       retained to deliver level 1 and 2 support for ibm bic&s (business intelligence consulting & services).

       utilized valex, intelligent miner for data, intelligent miner for relationship marketing, and business objects

       designed and implemented three lotus notes databases.

       maintained and supported 50+ lotus notes databases.

       tasked to develop and support nt servers and eloquent communication server.

       originated technical procedures on servers data restoration and back-up.

       facilitated level 1 support for ibm gbis (global business intelligence support) covering building images on thinkpads, configuring software/hardware and delivery of phone support for technical issues.

       ensured exceptional support for tascor employees encompassing installation/configuration of printers, workstations and thinkpads while troubleshooting hardware/software issues.




earlier background

prior to 1998, served as accounting administrator, starlite signs, and network manager with the federal emergency management agency, both of denton, tx.  in these assignments, supported over 300 global users, performed installation, configuration and maintenance for major server networks, and managed a/r, a/p and payroll operations




mcneese state university, lake charles, la

bachelor of science, computer science, 1989


yyyyyy x. yyyyyy                                          0000 xxxxxx xxxx , xxxx , xxxxx 00000






cover letter text






hiring agent name


company name


city, state   zip code


dear                   :


i am currently seeking a challenging career opportunity in an information technology capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include a b.s., computer science, and over 15 years of relevant experience in the corporate and governmental sectors.  to complement this, i possess demonstrated expertise in lotus notes, application development, installations, configurations and user support, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 


i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.









yyyyyy x. yyyyyy












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