talented and accomplished food services manager with consistent record of success

 

career objective                              

 

to provide proven expertise in district and territory management, deliver superior revenue growth and profit increases, and contribute to corporate success in a leadership role.

 

profile                                                

 

       managed 6-store district to higher than franchise averages in sales and customer satisfaction.

       directed successful service excellence program for wendy s kansas city market.

       grew new wendy s location to top 5% of performance matrix year-over-year.

       consistently maintained better than average employee turnover rates.

       excellent communications skills; conversational in spanish.

 

professional experience                

 

burger king, kansas city, xxxxxx 2008

district manager

oversaw 6-location district for country s largest burger king franchise operation. managed daily operations, including p&l, performance, recruiting, training, termination, and store visits. supervised 28 managers and 200 hourly employees. managed all documentation and reports.

       achieved 91% oer average, ranked one of highest in entire company.

       delivered 100% green rating for all 6 stores, higher than company average.

       maintained turnover under 80%, better than industry average.

       produced double-digit sales growth and 32% flow-thru for district.

       lowered labor costs to -1.32% vs. budget, and 43 hours below labor matrix goal.

       improved drive-up window service time to 3% better than company average.

       held 64% guest trac rating, 10% higher than rest of company.

 

wendy s, kansas city, xxxxxx 1998 - 2008

training manager / general manager

directed business operations for multiple locations in kansas city area. also served as store training manager, performing training of new management and employees.

       rolled out service excellence program for kansas city market in 1998.

       certified as phase one training store in 1999.

       maintained turnover under 80% and finished 2001 with 88sec. average puw.

       opened new store in 2002, currently sparkle certified.

       earned a rating in all human resource reports for every restaurant managed.

       ranked in top 5% of performance matrix year-over-year.

 

kfc, kansas city, xxxxxx 1993 - 1998

general manager / restaurant training coach

supervised staff of 38 at high volume ($2 million) location. oversaw all daily operations. conducted management training and new personnel orientation training.

       consistently met or exceeded all revenue and employment goals.

 

little caesar s pizza, kansas city, xxxxxx 1991 - 1993

area supervisor / general manager

directed operations of 3 restaurants. ensured all company standards adhered to. performed site visits and inspections. hired and trained personnel.

 

education                                           

 

bachelors degree in business management, school name, city, state