Performance-driven leader with expertise in new and existing Business Development, Client and Vendor Relationship Management, Logistics Coordination and Project Oversight eager to contribute talents toward supporting a progressive organization in maximizing sales and profits as a key team member. Particularly astute at working and collaborating directly with community resources in order to develop specific programs to address identified needs.
Training & Development
Referral Base Expansion
Ø In-depth relationship cultivation expertise with the ability to work independently on multiple projects simultaneously with specialized knowledge of inside and outside sales and marketing methodologies, various product applications, client development practices, presentation skills, as well as forming collaborative relationships with clients, vendors, referral sources as well as internal staff.
Ø Work closely with community and civic resources to identify specific needs and develop programs to address those needs.
Ø Consistently focus on ensuring development of high-standard client services programs related to loyalty, retention and response times.
Ø Comprehensive understanding of the business development arena due to hands-on application regarding information management, communications, and marketing practices.
Ø Collaborate with various departmental resources for the purposes of maximizing efficiency, productivity and quality control.
Ø Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
Ø Capable of in-depth research and data analysis with the purpose of improving brand awareness and product exposure to various market segments.
Ø Develop long term and short term feasibility plans as well as collaborate with key stake holders to increase viability and sustainability of program offerings to community client base.
Ø Perform in-depth SWOT analyses in order to ascertain and proactively prepare for market variations.
Ø Skilled at managing multiple high dollar projects simultaneously and efficiently.
n B.A. C Sociology & Anthropology, North Carolina Wesleyan College
RBC Bank, Raleigh NC 1995-2009
Marketing Manager (Creative & Print) 2007-2009
n Primary responsibilities: Managed creative marketing projects from concept to implementation while collaborating with business line partners to meet corporate objectives. Oversaw fulfillment center inventory, vendors, print collateral revisions and reprints.
Marketing Communications Specialist 2004-2007
n Primary responsibilities: Managed print collateral revisions, corporate regulatory mailings, and creative marketing projects as well as developed custom letter templates for a wide variety of clientele.
Projects and Support Specialist 2002-2004
n Primary responsibilities: Created and maintained project plans and spreadsheets while adhering to strict deadlines. Additionally, conducted new hire training and managed multiple projects for the call center.
Quality Assurance Specialist 1999-2002
n Primary responsibilities: Monitored agent calls for accuracy and call handling skills. Provided weekly and monthly reports to all relevant parties. Designed call monitoring forms and utilized online software applications. Facilitated training modules and maintained internal recognition program. Maintained oversight of numerous and varied call center projects.
Training & Support Specialist 1997-1999
n Primary responsibilities: Developed curricula, facilitating classes, and managed new hires until transitioned to production environment. Provided feedback and completed quality monitoring.
On-the-Job Trainer 1996-1997
n Primary responsibilities: Acted as resource to phone agents including training, provided internal support for the call center as well as on-the-job support to team members ranging from a variety of issues. Additionally, opened and serviced accounts and sold bank a wide range of products to a large consumer base and target audience.
n North Carolina Wesleyan College Volunteer Cheerleading Coach (2003-2009)
n Rocky Mount Area Chamber of Commerce (2003-2009)
n Volunteer Work C United Way (2009), Cheerleading Camp Organizer (2010)
NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I am eager and highly motivated to apply my skill set in business development, business analysis, project oversight and client relations to an organization in need of a professional who can increase productivity, implement efficiency best practices, as well as build strong relationships among peers and customers alike. I have a solid track record of producing exceptional results in terms of relationship cultivation and administrative support.
In addition as you can see from my resume, I have an in-depth familiarity with your products and services as I have worked for your company previously. I am confident that this knowledge will aid me considerably in terms of culture fit, training time, adherence to organizational policies and procedures.
I am an exceptionally hard worker and my peers consider me a strong team player. My enthusiasm comes from utilizing my skill set to benefit the organization and streamlining and improving processes. I am also capable of assimilating into many types of environments easily. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
Our meeting this morning was both enjoyable and informative. I want to thank you for taking the time to share with me your thoughts and ideas about the opportunity of joining your organization.
Based on our discussion, I am confident that I can make a strong contribution to the company. It seems that you are looking for someone with proven strengths in sales and marketing procedures, human resource management, employee services, strong communication skills, and the ability to manage and motivate teams.
I feel that my experience demonstrates a strong track record in these areas. As you may recall, I am a polished, results-driven and versatile Business Development, Management and Client Services Professional leveraging proven strengths in the development and launch of operational initiatives to drive efficiency and increase retention. I am also astute in identifying human capital plans needs, creating actionable programs, and effectively interacting with all departmental resources.
My key proficiency and career path has been very versatile and my primary work has included problem analysis and resolution, employee efficiency, cost savings and/or containment, relationship building, and employee training.
I would welcome the opportunity to do the same for your company. I am very interested and enthusiastic about the possibility of meeting you again. I look forward to hearing from you on DATE to discuss our next steps. If I do not hear from you on this date, I will contact you to follow up.
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