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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


results-driven leader eager to contribute strong management, customer relation, communication, and team building skills toward actively supporting the employer in optimizing operational performance.



  • respected manager with distinguished 12-year career leading sales and customer service operations in both retail and restaurant environments.
  • gifted sales strategist and tactician, recognized for driving revenues through innovative and focused campaigns.
  • consistently earned top ranks in sales performance in every position held by bringing revenues, profits and market share to new heights.
  • extensive expertise in client needs analysis with a consultative approach to customer service operations.
  • repeated success guiding sizeable, cross-functional teams in driving record-setting sales operations.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional communication skills, to any professional environment.
  • technically proficient in microsoft office suite, including word, excel, powerpoint, and outlook.


professional experience


general manager teavana corporation                                                                           2008-present

  • sharp business acumen and experience in managing broad scope of store operations, from sales/marketing and customer service to employee training and accounting/finance.
  • successfully steer high-end tea product sales operations to generate high volume growth and revenue; recognized as one of the top 3 performers in the region.
  • facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.


restaurant manager midtown art caf                                                                                2003-2008

  • strategically allocated and administered budget, while also tracking accounting and payroll to maximize use of financial resources, control costs and boost bottom-line profits.
  • effectively hired, trained and directed 25-member staff and actively collaborated in human resource operation functions such as developing work schedules, evaluating performance and providing guidance/mentoring.


executive sales director royal dutch airlines                                                                   1998-2001

  • spearheaded a broad range of sales operations, from market research and sales performance analysis to b2b sales and account relations.
  • consistently ensured delivery of quality customer service vital to sustaining and growing clientele base.


professional education


master s of arts in business management and international marketing doane college               2004


bachelor s of science in economics kyrgyz state university                                                    1996

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