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Yyyyyy x. yyyyyy                                                  


Address:  0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phone: (xxx-xxx-xxxx


Citizenship: United States of America

Social Security Number: XXX-XX-XXXX



Core Qualifications


Training Needs Assessment and Evaluation

Human Resources Administration

Personnel Recruiting/Selection

HR Policies/Procedures Development

Strategic Planning

Performance Optimization

Conflict Management

Organizational Leadership

Productivity/Efficiency Improvement

Team Building


Best Practices & Benchmarking

Extensive Knowledge of Employment Laws and Regulations

Strong Communication and Interpersonal Relation Skills

Preparation of Instructional Plans, Presentations and Aids

Bilingual in English & Spanish



Professional Experience


Western Illinois University (WIU) - 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May or May Not Contact - Pamela Bowman xxx-xxx-xxxx

Hours:  37.5 per Week

Human Resource Associate Training and Development; Salary: $41,916/yr; 10/2005-7/2007


Reporting directly to Director of Human Resources, contributed detail orientation and organizational skills in supporting all aspects of daily HR operations.  Spearheaded training strategy and administration, and cost-effectively designed, developed and coordinated innovative training programs for university civil service employees.  Applied sharp critical thinking skills toward creating a strategic training plan to maximize the knowledge base, core competencies, and skill levels of supervisors and operational employees. 


Proficiently designed a comprehensive supervisory training program consisting of administrative, leadership, soft skills, and legal aspects of human resources, playing an instrumental role in the development of top-performing team members.  Directly led seminars and workshops regarding diversity and cross-cultural communication, respect in the workplace, dealing with change, learning styles, problem-solving and decision-making, and customer service; prepared facilitator s and participant s manuals as well as audiovisual presentations.  Organized all aspects of the 6th annual employee development conference, Take This Job and Love It in March, 2006.


Restructured and revitalized the orientation program for new hires to maximize performance.  Conducted comprehensive review and analysis of university policies and procedures to prepare and update employee handbook and provide individual skill assessments.  Cost-effectively allocated, administered and controlled operating budget for training budget.





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Yyyyyy x. yyyyyy                                                  


Social Security Number: XXX-XX-XXXX                                                                                  page 2 of 4




Northeastern Illinois University (NEIU) - 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May or May Not - Patricia R. Michel, 773-442-5200

Hours:  37.5 per Week

Human Resource Associate, Training and Development; Salary: $37,920/yr; 5/2003-9/2005


Exhibited strong attention to detail in effectively aligning staff competencies with institutional objectives.  Successfully created training policy and strategic training plan, including leadership, career development, administrative skills, and safety and security.  Optimized staff productivity, efficiency and performance by balancing program and administrative management responsibilities with hands-on instruction.


Conducted several needs analysis through focus groups and interviews to identify areas of improvement and define and execute policies to boost overall operational performance.  Orchestrated a highly effective training program on blood-borne pathogens and hepatitis B vaccinations in conjunction with the Swedish Covenant Hospital to ensure program success.  Demonstrated strong HR knowledge and experience in designing and facilitating new employee orientation program, and updating NEIU civil service handbook.


Collaborated directly with the Office of Human Resources to build, develop and implement targeted training programs, workbooks, manuals, visual presentations and evaluation surveys.  Enhanced and optimized programs in customer service, hiring processes for civil service and administrative employees, discipline and grievance procedures, time management, reporting hours and time sheets, and writing job descriptions.  Strategically planned and coordinated training and professional development programs to maximize use of resources while controlling costs and meeting company needs.



University of the State of Mexico, Center for Professional and Academic Development - Rafael M. Hidalgo #0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisor:  May or May Not - Lic. Vicenta Gomez Martinez, PHONE NUMBER

Hours:  40 per Week

Training Coordinator; Salary: $22,200/yr; 9/1997-10/2000


Envisioned and coordinated several training programs for the Center for Professional and Academic Development.  Relied upon to lend expertise and organizational skills toward managing events from inception through completion.  Actively promoted training programs and events by leading presentations and developing targeted publications for diversified audiences.


Proactively built and established key relationships and liaised effectively with multiple colleges and faculty members.  Applied advanced communication and interpersonal relation skills to promote seamless execution of all initiatives.  Solidified an extensive network of professional contacts and instructors. 


Successfully built top-performing team vital to supporting enterprise-wide operations by strategically recruiting and effectively screening and testing candidates.  Liaised directly with clients from pre-event planning to post-event follow-up.  Efficiently planned and coordinated workflow, defined staffing requirements and delegated assignments to optimize utilization of human capital and operational resources.  Provided administrative and technical support for special events, meetings, conferences, and seminars at the Center, with full accountability for equipment and property.



University of the State of Mexico, Human Resource Department - Instituto Literario No. 100, C.P. 50000.  Toluca, Mexico

Supervisor:  May or May Not - Ing. Jesus Hernandez Avila, PHONE NUMBER

Hours:  Variable per Week

Human Resource Consultant; Salary: Variable/yr; 2/1997-8/1997


Played an integral role in participating and supporting an important effort to develop new administrative policies, procedures and standards that focused on the utilization and allocation of university resources, workplace security, disciplinary matters and work condition issues.  


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Yyyyyy x. yyyyyy                                                  


Social Security Number: XXX-XX-XXXX                                                                                  page 3 of 4




Conducted comprehensive research and analysis of current HR policies and delivered a comprehensive presentation of a summary report comparing the UAEM with other state universities.  Offered recommendations for improvement.  Applied sharp HR acumen toward analyzing and designing Human Resource policies and procedures, and providing alternatives and courses of action to enhance performance.



Signa, Corp. SA. de CV - Ave. Industria Automotriz 301, Zona Industial Toluca, Mexico 50180

Supervisor:  May or May Not - Lic. Rafael Casado Vargas, PHONE NUMBER

Hours:  40 per Week

Recruiting, Selecting and Training Officer; Salary: $14,640/yr; 11/1992-6/1996


Spearheaded diverse administrative activities ranging from recruiting, maintaining records and conducting orientation sessions to serving as point of contact for new and existing staff.  Created workforce plan, and sourced and hired pharmaceutical professionals.  Demonstrated strong critical thinking skills in establishing key goals, organizing training and GED equivalent certification programs for plant employees and ensuring compliance with all requirements.  Effectively planned and coordinated subject matter experts and outside vendors to ensure the timeliness and quality of Good Manufacturing Products (GMP), health, safety and security training workshops.  Wrote job descriptions and updated personnel files.  Applied outstanding prioritization and multitasking skills in analyzing and determining manpower and resource requirements, performing job analysis and advising managers how to attract and retain high-quality and diverse workforce.



Federal Government Agency for Environmental Protection, Department of Coordination and Training - Carr. Picacho-Ajusco 0000 xxxxxx xxxx , xxxx , xxxxx 00000, Mexico City, Mex.

Supervisor:  May or May Not - Biol. Patricia Ordonez Ortiz, PHONE NUMBER

Hours:  XX per Week

Internship; Salary: $XXXXX/yr; 2/1991-12/1991


Proactively supported the planning and scheduling of training and professional development regarding environmental auditing for the Agency.  Collaborated closely with subject matter experts to translate training manuals and brochures, and provide Spanish-language proofreading and editing.  Successfully served as guide and interpreter for international instructors and keynote speakers.  





MS Learning and Organizational Change Graduate Certificate - Northwestern University, School of Education and Social Policy, Evanston, IL, Graduating in 3/2009.

Courses included: MSLOC Foundations, Accelerating Learning and Performance, Advance Learning and Performance Solutions, Designing Sustainable Strategic Change, and Designing Strategies for Knowledge Management


Essays & Presentations included: Using Competency Models to Design Strategic Training Plans in Higher Education, Executing Transactional Change for the University Administrative Services Division, and Strategic Alliance Initiative (SAI): Roundtable Proposal for MSLOC Going Global






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Yyyyyy x. yyyyyy                                                  


Social Security Number: XXX-XX-XXXX                                                                                  page 4 of 4




Master in Business Administration - Instituto Tecnol gico y de Estudios Superiores de Monterrey (ITESM), Campus Toluca, Mexico; Accredited by the Southern Association of Colleges and Schools (SACS); 1/1993-8/1996; GPA: 3.7


Courses included: Interaction Systems, International Business, Business Economics, Marketing Management, Human Resources Management, Quality and Technology Management, Business Philosophy Seminar, Information Systems Management, Enterprise, Government and Society, Executive Strategies Seminar, Quantitative Models, Finance Management, Operations Management


Bachelor in International Relations - Universidad De Las Am ricas, A.C. (UDLA), Mexico City s Bilingual University, Mexico City, M xico; Accredited by the Southern Association of Colleges and Schools  (SACS); 9/1987-4/1992; GPA: 3.56


Courses included: Mathematics for Economy and Management, Statistics, Research Methodology, Sociology, Computer Science, International Organization Theory, International Relations Theory, International Management, Business Law, Finance, and Organizations




Certificate Training Manager/Director - Langevin Learning Services, Chicago, IL, 12/2006; 3.5 CEU s

Diversity Train-the-Trainer Certificate Program - Society For Human Resource Management (SHRM), San Francisco, CA, 7/2005; 2.3 CEU s/23 Recertification Hrs

Training in Recruiting, Interviewing and Selecting Employees - American Management Association (AMA), Chicago, IL, 8/2004; 1.8 CEU s
Fundamentals of Human Resource Management Certificate - DePaul University, Chicago, IL, 9-11/2001; 33 hrs


Professional Development/Training


Blended Learning Workshop - Langevin Learning Services, Chicago, IL, 12/2006, 0.7 CEU s

Web-Based Training Workshop - Langevin Learning Services, Chicago, IL, 12/2006, 2.1 CEU s

Organizational Behavior - Loyola University Chicago, 2/2003-5/2003

How to Manage The Training Function - The Training Clinic, Chicago, IL, 2/2003 

How To Write Terrific Training Materials - The Training Clinic, Chicago, IL, 3/2003 

How To Design Effective Training Programs - The Training Clinic, Chicago, IL, 3/2003 

Curriculum Design and Delivery - Loyola University Chicago, 11/2001-2/2002

Train Needs Assessment & Eval., 11/2001-2/2002

Training Planning - Capinte, S.A. de C.V., Mexico City, Mexico, 9/1998 

AMA Strategic Training Management - American Management Association, Mexico City, Mexico, 3/1997 



Technical Skills


MS Word, Excel, PowerPoint, Outlook, Publisher, and MS Visio; computer software and database management






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