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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



versatile professional eager to contribute broad-scope administrative experience toward supporting a dynamic organization in maximizing bottom-line performance.




  • offer over 20 years of solid and progressive administrative support experience, including expertise within office management, accounting and customer service capacities.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • multicultural background; raised in singapore, extensive experience in asia, studied mandarin.
  • technically proficient in windows, microsoft office suite, quickbooks, cougar mountain payroll.


professional experience

owner/operator ladybug gardening service                                                                                               2004-2009

  spearhead all aspects of business operations, including sales and marketing to customer service and business management.

  • consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.


office manager tommy s landscape, llc.                                                                                                  1996-present

  • sharp business acumen and experience in managing broad scope of operations, from payroll processing, customer service and hr to procurement, workers insurance and accounting/finance.
  • actively serve as safety officer and osha liaison, ensuring workplace safety and regulatory compliance.
  • effectively hire, train and direct 25-member staff and actively collaborate in human resource operation functions such as new employee training, evaluating performance and providing guidance/mentoring.
  • managed broad scope of labor relation activities, including the legal defense or prosecution of issues.
  • facilitated productive subcontractor relationships to achieve competitive pricing and boost bottom-line profitability.


billing clerk mpo videotronics                                                                                                                  1994-1998

  • tasked with handling all billing functions for large video display company, supplying mega chain stores including taco bell, stop & shop, and the foot store.
  • responsible for a broad range of duties in support of 250-member staff, including inventory calculations, month-end reports, training manual development, and technical troubleshooting.
  • successfully performed manual audits of all sales tax reports in support of overall accounting objectives.


sales representative protrim inc.                                                                                                               1991-1994

  • successfully steered sales operations to generate high volume growth and revenue.
  • utilized extensive marketing and communication skills in selling numerous products to vendors throughout the automotive industry.


professional education


coursework in payroll/labor law edd seminar                                                                                                   2006
coursework in accounting ventura college                                                                                                      1997
coursework in accounting ventura college                                                                                                      1993
coursework in accounting moorpark college                                                                                                   1990
coursework in biology/business cal state at fullerton                                                                                   1989

coursework in biology ucsd at la jolla                                                                                                            1987
coursework in biology uci at irvine                                                                                                                    1987


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