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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx



productive, quality-oriented professional eager to contribute background in psychology and business, as well as exceptional customer service skills toward optimizing operations of a progressive organization.



talent for defining and resolving issues to avoid unnecessary cost expenditures. effectively establish and manage key relationships with decision makers and strategic partners. dynamic communication, presentation, relationship building and critical thinking abilities. highly versatile; quickly master new roles, responsibilities, technologies, and environments. facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives. demonstrate outstanding problem solving and active listening skills; diffuse difficult customer situations with tact and ease. proficient in outlook, excel, word, and adobe acrobat.


project management relationship building teamwork problem solving

communications process improvement strategic planning interpersonal relations

negotiations research & planning resource allocation/administration

career background


tbf financial, llc, deerfield, il                                                                                    2007-2009

portfolio administrator

  contributed dynamic organizational skills and strong attention to detail toward analyzing, evaluating and tracking a multi-million dollar portfolio comprised of approximately 400 cases for 20+ attorneys nationwide.

  conducted comprehensive review and analysis of equipment leases for over 50 vendors and 7 major financing companies, with full accountability for maintaining all records.

  developed and updated status reports instrumental to supporting staff in monitoring and effectively managing projects.

  exhibited solid leadership qualities in training, mentoring and motivating 8 employees, playing an instrumental role in the development of top performing team members.

  built and established key relationships and liaising effectively between debtors, attorneys, and multiple case directors, demonstrating advanced communication and interpersonal relation skills.

  proficiently managed high-volume phone communications, ensuring delivery of quality customer service in directing calls, responding to inquiries and relaying detailed messages.


rainbow trout ranch, antonito, co                                                                                           2004-2006        

director of children s programs ages 3-5 (2005-2006)

head of wait staff (2004)

  applied communication skills toward interfacing with facility owners, service staff, chefs, children, and guests.

  innovatively designed, developed and implemented engaging and educational curriculums for children; coordinated activities and day trips.

  managed service staff, with strong focus on optimizing productivity, efficiency and quality of services.

  promoted exceptional guest satisfaction by promptly resolving issues and preventing escalation.


additional experience

catering consultant - fiona s delicatessen, fort collins, co

extended duty dental assistant - comfort dental, fort collins, co

human resource intern - northwestern memorial hospital, chicago, il



ba in psychology, emphasis in business/communications - calvin college, grand rapids, mi, 2005

relevant courses: advertising, pr, intercultural communications, industrial organizational psychology, and communications in media;

activities: small group leadership seminar 2004; dorm/floor leader 2002-2003

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