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Yyyyyy x. yyyyyy                         0000 xxxxxx xxxx , xxxx , xxxxx 00000




Career Objective                                                                                            

Results-focused leader eager to contribute broad administrative, operations management and team building talents toward actively supporting a progressive company in optimizing performance



Ø  Offer approximately 7 years progressive experience in operations management, including with comprehensive human resources background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactively recruit, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

Ø  Proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

Ø  Willing to travel.


Key Achievements                                                                                            

Ø  Led current store to above $27 average dollar transaction, with a $2 growth over the previous year. 

Ø  Achieved an award in 2007 for the highest training sales penetration in the district. 

Ø  Received the TLC pin for exceptional customer service levels.

Ø  Won the Average Dollar Contest in 2006.

Ø  Integral member in leading a store to win the Services Contest in 2006.

Ø  Maintained a $27 average dollar transaction at the Indiana store, greater than the national company average of $25.

Ø  Effectively posted a profit at a store for its first time and contributed $80K to the company s bottom line. 


Professional Experience                                                                               

Petsmart                                                                                                                       2001-Present

Store Director (2004-Present)

Assistant Store Director (2003-2004)

Presentation Manager (2001-2003)


Career Highlights


  Consistently promoted to contribute dynamic leadership skills in launching and managing new stores throughout Kentucky, North Carolina and Indiana; successfully opened 4 new stores in 2007.

  Spearhead diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning, policies/procedures development and P&L management.

  Exhibit solid management qualities in hiring and training store directors on daily operations supporting enterprise-wide operations.

  Strategically design, develop and execute policies and procedures to optimize productivity and efficiency of a red store, effectively converting it into a green store.

  Gather P&L reports from other store managers in the district and conduct comprehensive review and analysis; create action plans to present directly to the District Manager.

  Proactively establish key relationships and liaise with management, staff and vendors.



Bachelor of Fine Arts in Painting and Drawing - ECU, 1999





Yyyyyy x. yyyyyy                         0000 xxxxxx xxxx , xxxx , xxxxx 00000













Hiring Agent Name


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I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


From leading high performance teams and facilitating superior client servicing to reducing operating costs and executing proactive processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by my career background, I have continually advanced in operations management, assuming increasing levels of responsibility for numerous stores and employees.  Among my accomplishments, I won an award in 2007 for the highest training sales penetration in the district and received the TLC pin for exceptional customer service levels.


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy




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