Yyyyyy x. yyyyyy

 

Dynamic, articulate and ambitious Human Resource Professional specializing in Employee Relations eager to contribute comprehensive background toward actively supporting the employer in optimizing performance. Proven track record of advising Senior Management in effectively managing human resources issues while aligning HR development processes to corporate operations goals. Core competencies include:

 

Compensation/Benefit Administration/Payroll

DOL and EEOC Investigations/Compliance

Employee Relations and Team Building

Expand HR Systems/Technology Integration

Organizational Development/Needs Assessment

Performance Management and Measurement

Policy and Procedure Development

Recruitment and Retention Strategies

Strategic Planning & Execution

Subject Matter Expert/Policy Interpretation

 

 

2009 to 2010: Cracker Barrel Old Country Store, Lebanon, XXXXXX - Employee Relations Specialist

   Spearheaded employee relations strategies for over 6000 staff members; managed all investigations, formulated procedures and policies and supported a team-driven, cohesive work environment.

   Researched and resolved labor relations and performance management issues; facilitated comprehensive training on employment law, interacted with staff to answer inquires regarding performance expectations and benefits administration.

   Collaborated with management to identify and resolve HR issues; advised staff on FMLA, Personal, Military Leave, Worker s Compensation, Short and Long Term Disability specifications.

 

2005 to 2006: Collins & Aikman, Nashville, XXXXXX - Human Resource Assistant/Payroll Specialist

   Supported tactical HR management, employee relations and payroll processing requirements for this organization with over 300 employees; worked with local United Steel Workers of America International (AFL-CIO-CLC) Union President and Stewards to answer inquiries and resolve grievance issues.

   Facilitated new on boarding and orientation processes; explained benefits and policies, administered STD, Workers Compensation and FMLA plan, and monitored and updated company policy and procedures as needed.

 

2004 to 2005: Toys R Us, Nashville, XXXXXX - World Leader/Manager

   Provided day to day leadership and oversight for a staff of 20; recruited, hired and assembled a high performance team, and monitored performance to ensure adherence to corporate standards for customer service and operations.

   Effectively managed and resolved customer complaint and interacted with HR department to address employee performance issues and concerns.

 

2003 to 2004: Dell Incorporated, Nashville, XXXXXX - Business Sales Representative

   Drove business development and client relations strategies to ensure optimized customer service and revenue results; developed customized client presentations to suggested products to best meet their needs.

   Provided extensive client support and follow up; resolved issues with feature and functionality concerns.

 

2001 to 2003: Vinson Uniforms Lacombe, LA - Store Manager

   Oversaw day to day management strategies for a staff of 8; led all recruiting, interview, hiring and training processes to optimize performance results.

   Maintained positive morale through strong employee relations strategies; accountable for inventory management, revenue production and customer service goals.

Education and Professional Development

 

Madison University Gulfport, MS - Bachelor of Science, Human Resource Management

In Progress: PHR Certification

2009 Loss Prevention Certificate of Appreciation | Certified Interviewing Techniques: Wicklander-Zulawski

2000 to 2001: Management Training Program, Beaumont, TX