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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ▪ Hxxx-xxx-xxxx ▪ C xxx-xxx-xxxx  ▪




Diligent, results-oriented Accounts Receivable / Collections Manager with over 20 years of progressive experience in AP, AR, collections, customer service and office management


Ø  Completed three Lean Projects; created $1M in past due savings each month for a major client by identifying process disconnects between client and Genpact

Ø  Spearheaded  team in meeting record setting goals for a Fortune 100 client, Genpact

Ø  Achieved lowest past due percentage on record, Genpact

Ø  Recognized for maintaining zero employee attrition rate, Genpact

Ø  Currently pursuing Greenbelt Six Sigma certification


Career Track


Assistant Manager C Collections Team Lead, GENPACT, Wilkes Barre, PA                      2006 C Present

  Oversee full-scope responsibilities for the day-to-day management of eight analysts collecting for a Fortune 100 client

  Successfully juggle multiple priorities, including managing invoice to cash collections, customer service, staff supervision and reporting (client and in-house account progress metrics reporting)

  Ensure team meets monthly goals by completing daily account level desk reviews with staff and providing direction for escalation while focusing on timely payments to meet client deliverables

  Effectively manage staff development, performance reviews, corrective action plans, time sheets, bonus calculations and new hire training (Revenue Cycle Management and Invoice Collections)

  Maintain customer satisfaction by resolving disputes and developing strong business relationships with client field teams

  Play an instrumental role in gaining new business by demonstrating company attributes during tours with perspective clients

  Received regular promotions from Account Analyst and Subject Matter Expert Invoice Collections  to Team Lead due to outstanding job performance


Accounts Receivable, KEYSTONE SANITARY LANDFILL, INC., Dunmore, PA                       1991 C 2006

  Upheld full-accountability for all accounts receivable and customer service operations, including invoicing, collections, dispute resolution and some financial cash flow responsibilities

  Successfully completed accounts payable duties for Landfill and two affiliate companies, including invoice to receiving matching, 3-way invoice to receiving PO matching, non-PO accounts payable, invoice entry, aging review and quality control for data entry

  Accurately managed the reconciliation of all 16 bank accounts as well as cash flow management and bank transfers to cover weekly check runs

  Maintained audit readiness by balancing all accounts to the General Ledgers

  Drove service excellence by providing new hire training and overseeing all office functions


Office Manager, MATSON & ROSA CLARKS, Summit, PA                                                    1989 C 1991

  Successfully managed retail store office and performed all accounting functions, including payroll, accounts receivable, accounts payable and company incentive plan maintenance

  Ensured optimal inventory levels while controlling overhead costs when ordering merchandise and recording inventory

  Built a strong team by interviewing and hiring new personnel


Additional Professional Experience


Co-Owner, DONE-MORE COMMERCIAL CLEANING LLC                                                  2009 C Present

Co-Owner, SERVICEMASTER CLEAN FRANCHISE                                                              2001 C 2008

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