yyyyyy x. yyyyyy                                          0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

objective

operations and administrative professional with expertise in healthcare management, mental/public health operations, strategic planning, finance, team leadership and process improvement eager to contribute toward defining, integrating and launching innovative reliability/productivity solutions.

career profile

ø  mph.

ø  m.s., health & society.

ø  b.a., medical anthropology.

ø  over five years experience in all phases of health care financial service operations.

ø  award winner for outstanding performance and contributions.

ø  expertise in health risk evaluation, selection and consultative sales.

ø  record of progression to assignments of increasing authority and responsibility.

ø  demonstrated competence in implementation of effective business and marketing plans.

ø  outstanding team leadership and customer relations skill sets.

ø  notable communication and presentation abilities.

ø  adept in management /supervision, personnel training and meeting professional standards.

ø  proficient in advanced business software applications including ms powerpoint, excel, access, frontpage, windows, windows nt, wp, lotus, novell, foxpro, sas and website creation.

ø  knowledgeable in attaining organizational objectives on a consistent basis.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  expertise in policy/procedure development and implementation.

ø  selected for critical projects key to organizational profitability.

ø  community involvement as leader/assistant responsible for 40 residents.

ø  certified health education specialist (ches).

 

professional experience

aetna u.s healthcare                                                                                                           most recent

health care sales consultant

       recruited in 2002 to develop rfp/rfi s for multiple health products.

       performed risk evaluation/selection and consultative solution sales.

       facilitated case underwriting and pricing.

       earned "pat on the back" award for personal initiative, commitment and achievement in client-care, sales and service.

       recipient of "shining star" award for consecutive months at aetna.

       first employee featured in corporate northeast sales/service newsletter.

       selected for prestigious team focused on employee morale and implementation of new ideas to create better work environment.

manulife financial                                                                                                                 2000 - 2002

mortgage remittance representative

       retained to conduct in-depth tracking/assessment of financial transactions.

       oversaw a/p, deposits and developing pre-authorized payments.

trimark investments                                                                                                              1997 - 2000

supervisor, client sales and service                                                                                                   

       tasked to market gic's, rrsp's, rrif's, stock-market indexed gic's, money orders and traveler's cheques.

       coordinated with brokers, negotiated transfers and renewed investments.

       facilitated relationship-building.

       designated for team to implement trimark's service standard guarantee for clients.

yyyyyy x. yyyyyy

page two

 

 

earlier background

prior to 1997, served as representative, administrative assistant and loans clerk, canadian imperial bank of commerce.  in these assignments, built outstanding operations, finance, administration, process improvement and issue resolution.

 

 

education

drexel university/benedictine university school of public health, graduate program mph, 2005-2008

            practicum: st. christopher's children's hospital

            internships: liberty center for survivors of torture, hahnemann hospital in pennsylvania,            university of medicine & dentistry of nj (umdnj), and potomac home for alzheimer s and    patients with dementia-related illnesses

 

york university, 2000-2002

            jr. master's/honors degree in health & society

            4.0 gpa, dean's list

 

york university, 2000

            honors b.a., medical anthropology and health & society

university of toronto/york university, 1997

            bachelors degree, psychology

 

toronto medical lab arts institute, 1993

            medical technology

 

 

community involvement

volunteer, woman space (offers services relating to domestic violence, sexual assault awareness, child abuse prevention)

organized food drive for the food bank

raised funds for cystic fibrosis foundation

big sisters of canada

counseled @ toronto crisis/distress center

coached for the spelling bee organization of canada

telephone reassuring for seniors living alone: metro toronto community services

interval house for battered and homeless women

volunteer nurse's aide at toronto general hospital

active in the princeton/nj alzheimer s fund-raising association

yyyyyy x. yyyyyy                                          0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a healthcare operations management capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a mph, a m.s., health & society and over five years of successful healthcare financial service background.  to complement this background, i possess demonstrated expertise in mental/public health operations, strategic planning, financial services and team leadership, as well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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