yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

objective

solutions-focused computer engineer eager to contribute technical proficiencies as well as dynamic project management and user/client relations skills toward supporting operations.

 

career profile

ø  a+ it technician certification.

ø  network+ it certification.

ø  ibm certified systems expert.

ø  associate of arts degree.

ø  over six years of relevant it experience.

ø  extensive lab background in wide array of ibm rack mount servers, switches and routers.

ø  skilled in linux/unix, windows, raid, dhcp, dns and lotus notes environments.

ø  career built in wide-ranging facets of it engineering, account management and network technician assignments.

ø  outstanding customer service abilities.

ø  strong evaluative, assessment and diagnostic capacity.

ø  demonstrated capacity in resolving critical technical issues with accuracy and celerity.

ø  proficient in software, databases and communications issues.

ø  background in effective project management.

ø  strong focus on exceptional quality and meeting client objectives.

ø  interact with diverse groups and professionals at all levels.

ø  contributor in increasing proficiency.

ø  well-organized multi-tasker with strong detail orientation.

ø  adept in aligning it contributions with organizational objectives.

ø  enthusiastic team player.

 

professional experience

ibm, rtp, raleigh, nc                                                                                                             2008 - present

system x laboratory engineer

         recruited by independently managed ibm rack server venture.

         managed development projects while meeting stringent deadlines. 

         effectively installed servers in multiple configurations testing windows server, linux, various hardware and ibm software.

         coordinated with development team to debug software and correct hardware issues.

 

qualxserv, llc, raleigh, nc                                                                                                                    2008

field support manager

         retained to deliver accurate technical support.

         managed and maintained daily customer contact schedule.

         independently managed daily operations for ibm laptop and desktop repair. 

 

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yyyyyy x. yyyyyy

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esoteric solutions, inc., durham, nc                                                                                             2007 c 2008

it support engineer

         tasked to provide effective wireless/wired networks support for multiple locations.

         first point of contact for front office problem resolution.

 

wisdom beverage llc, durham, nc                                                                                              2004 - 2007

account manager

         oversaw red bull pre-sales and customer relations for 50 accounts with $576,000 annual revenues.

 

groupware international inc., raleigh, nc                                                                                        2003 - 2004

network technician 

         hired to install and maintain home networks for time warner cable. 

         delivered post-install technical support and customer scheduling.

 

 

education/certifications

rockingham community college

associate of arts, transfer student, gpa 3.05, 1998

 

wake technical community college

high performance computing, gpa 3.00, 2003-2005 

 

north carolina state university

computer science studies, 1998-2000 

 

network+ it certification, 2009

 

ibm certified systems expert, 2008    

 

a+ it technician certification, 2007