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Yyyyyy x. yyyyyy   0000 xxxxxx xxxx , xxxx , xxxxx 00000



Career Objective                                                                                            

Versatile, motivated professional eager to contribute dynamic management, team-building and interpersonal relation skills toward actively supporting a progressive organization in optimizing operational performance as a key staff member



Ø  Offer extensive experience in program and personnel management, with comprehensive HR and counseling background.

Ø  Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

Ø  Proactively recruit, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

Ø  Dynamic communication, presentation, relationship building and problem-solving abilities.

Ø  Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.

Ø  Bilingual in English and Vietnamese.


Key Awards & Certificates                                                                           

Ø  Certification of Identification and Reporting of Child Abuse and Maltreatment, 2005

Ø  Florence Nightingale Wholeness of Life Award Honor Certificate, 2004

Ø  Geriatric and Gerontology Scholar Certificate, 2004

Ø  Legalities of Documentation Practice Certificate, 2004

Ø  M.J.G Nursing Home Merit-Gram Certificate, 2002

Ø  Positive Approaches to Teen Pregnancy Prevention Certificate, 2001

Ø  Who s Who among Student s in American Universities and Colleges Award, 1999

Ø  Recognition Award for Outstanding Volunteer Effort at the Refugee Assistance Program, 1999


Professional Experience                                                                               

Asian Professional Extension Inc. - New York, NY                                                          2006-Present

Deputy Director, Director of Programs (2007-Present)

  Contribute dynamic leadership skills in managing educational programs, administration, budget and staff and serving as the interim Executive Director.

  Identify, acquire and manage funding from state, corporations and foundations; assisted in raising over $1 million in grant dollars.

  Innovatively design targeted plans to market new programs to funders.

  Conduct comprehensive evaluation and analyses of all programs to write effective reports.

  Proactively establish key relationships and liaise with community-based organizations, corporations, foundations and the media.

Director of Programs (2006-2007)

  Spearheaded diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning, policies/procedures development and budget administration.

  Exhibited solid communication talents in teaching an after school program to high school students and responding to all volunteer and student problems.

  Resourcefully coordinated and chaired the scholarship and awards committee.

  Oversaw daily operations of the middle school and high school mentoring program and educational programs, demonstrating exceptional project management and organization skills in achieving operational goals and timelines.


Jacobi Medical Center - Bronx, NY                                                                                 2005-2006

Senior Outpatient Medical Social Worker

  Proficiently developed and conducted approximately 10 daily psychosocial assessments on patients in family planning, general health and pediatric clinics.

  Provided mental health counseling, crisis intervention, case management, assessments, advocacy, referrals and education to patients and their families.


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Trang Le-Chan                                                                                                               page 2 of 2



The Rehab Institute of New York, Florence Nightingale Health Center - New York, NY        2002-2005

Medical Social Worker

  Effectively performed case assessment, case management and discharge planning.

  Conducted initial psychosocial assessments and mini mental exams; provided counseling and emergency concrete assistance services.


Early Intervention Service Coordination of The Medical and Health Research Association of New York City, Inc. - New York, NY                                                                                            2001-2002

Service Coordinator

  Coordinated and facilitated services to families and toddlers with developmental delays; strategically developed effective plans to meet child and family s needs.


Career Services Department, University of Pennsylvania - Philadelphia, PA                      2001

Career Services Assistant Counselor

  Educated and counseled students on job opportunities, career choices and related concerns.

  Actively recruited employers for career fairs and secured guest speakers for workshops.



  Master of Social Work, Concentration in Administration & Social Policy - University of Pennsylvania, School of Social Work (PA), 2001

  Bachelor of Science in Human Development, Minor in Studio Art - SUNY Binghamton University, School of Education and Human Development (NY), 1999

  Immigrant Civic Leadership Program - CORO New York Leadership Center (NY), Expected 2008

  Seminar in Field Instruction Lecturer - Columbia University, School of Social Work (NY), 2008

  Middle Management Program for Youth Service Organizations, Institute for Not-For-Profit Management - Columbia University, School of Business (NY), 2007

  Fordham University, School of Social Service (NY)

  Mentoring Supervisor Certificate Program Fellow - JPMorgan Chase Fellowship & Big Brothers Big Sisters of New York City, 2006



  New York State Service Coordinator Certification, 2001

  Candidate for the New York State Social Work Licensure (LMSW)


Professional Training                                                                                    

  Effective Fiscal Management Practices - PASE Partnership for After School Education, 2008

  Financial Planning & Fundraising Strategy - Goldman Sachs Capacity Building Initiative Academy, 2007

  Program Evaluation & Logic Model - Goldman Sachs Capacity Building Initiative Academy, 2007

  Managing Staff Performance Two Series Workshop - Community Resources Exchange, 2007

  Program Development & Proposal Grant Writing Three Series Workshops - Columbia University, 2007

  Volunteer Management Workshop - Support Center for Nonprofit Management, 2007

  Developing a Successful Orientation for Mentees Training - National Mentoring Partnership of NY, 2007

  Volunteer Recruitment & Management Workshop - Lawyers Alliance for NY, 2006

  Managing the Measurement Planning & Executing an Effectiveness Assessment Training - Better Business Bureau Serving Metropolitan NY, 2006


Technical Proficiencies                                                                                 

Microsoft Office Applications, Internet Tools, PowerPoint, Access and Excel








Yyyyyy x. yyyyyy   0000 xxxxxx xxxx , xxxx , xxxxx 00000













Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity and am submitting my resume for your review.  In advance, thank you for your time and consideration.


From leading high performance teams and facilitating superior client servicing to streamlining operations and executing proactive processes/procedures, I have continually excelled in maximizing performance as a dynamic leader.  I excel in identifying and resolving inefficiencies, introducing solutions instrumental to boosting performance and strategically utilizing resources to generate optimal results.  As illustrated by the accompanying resume, I have extensive experience in HR and program management, assuming increasing levels of responsibility for projects and personnel.  To complement my experience, I offer a Master of Social Work with a Concentration in Administration & Social Policy and a New York State Service Coordinator Certification.


As a member of your staff, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your firm, and look forward to interviewing with you in the near future.







Trang Le-Chan



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