career objective                              

results-driven retail manager eager to contribute solid background in customer service, sales, and inventory management skills toward supporting the employer in maximizing financial and operational performance

profile                                                

ø  offer more than 12 years of progressive experience with expertise in sales and customer service, operational management, staff development, and supply chain logistics

ø  excel at training and directing top-performing support teams; consistently meet corporate sales goals and increase revenues

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  sharp business acumen and experienced in managing broad scope of operations including advertising, procurement, vendor relations, merchandise handling, and quality assurance

ø  dynamic communication, presentation, negotiation, and relationship management skills

professional experience                

lowes home improvement warehouse                                                                                                   2003 c present

zone manager c senior store management, riverdale, ga (2008 c present)

zone manager, griffin, ga (2006 c 2008)

• in recognition of outstanding performance, steadily progressed within company to attain position entrusted with managing up to nine departments with up to 75 employees
• effectively execute a broad range of duties to achieve excellent customer service, increase sales, maximize productivity, and promote a safe working environment at all times
• develop and implement strategies to meet and exceed company goals by cross-selling appropriate products and services; supervise daily activity of sales teams and carry out staff development functions
• manage inventory, oversee timely restocking and floor merchandising, ensure proper handling of products and equipment

department manager, hoover, al (2003 c 2006)

• proficiently steered all aspects of tool and hardware department operations and oversaw up to 20 associates; established sales plans to continually increase department revenues
• accurately maintained inventory and ordered shipments as necessary; anticipated sales needs to fulfill customer requests

 

flexible mortgage group, hoover, al                                                                                                    2001 c 2003
loan officer / branch manager

• managed office sales, advertising, customer service, and daily transactions
• directed and oversaw start-to-finish loan activity including origination, processing, and closing for conventional and non-conventional mortgage loans

 

office depot, hoover, al                                                                                                                      1996 c 2001
receiving manager

• successfully managed processing high volume of daily shipments and return-to-vendor issues in a heavy traffic warehouse environment with more than 10 associates
• designed effective logistical and handling strategies for incoming and outgoing merchandise; facilitated fast restocking and superior customer service
• proactively supported multiple departments to contribute to consistently smooth store operations; assisted with sales, customer service, and cashiering

education                                           

jefferson state community college, birmingham al                                                                               1996 c 1998

studies in criminal justice