Dedicated Management Professional eager to contribute exceptional talents in labor relations, customer service, and conflict resolution toward supporting a dynamic organization in achieving objectives.

 

 

        Considerable legal acumen and well-versed in employment law and mediation.

        Winner of numerous awards and special recognition during tenure with United Airlines.

        Autonomous, persuasive, and perceptive with reputation for solid judgment, sharp problem solving abilities, and creative thinking abilities.

        Display a collaborative work approach, decisiveness, resourcefulness, and longevity.

        Experienced throughout full spectrum of labor relations inclusive of grievances, investigations, arbitration, mediation, contract negotiations, and hearings. 

        Proven success in interpreting and enforcing employment laws and achieving a cooperative and unified workplace climate, vital to maximizing retention and productivity.  

        Facilitate transparent communication between staff and senior management.

 

 

United Airlines, various cities:

Sr. Staff Representative C Onboard Service Labor Support         (1999 to 2009)

         Leveraged excellent critical thinking skills in overseeing high-level hearings and grievances, preparing precedent-setting decisions and conducting high-level investigations with potential for discharge.

         Relied upon training in Alternate Dispute Resolution to propose innovative solutions to labor relations issues while ensuring adherence to corporate policy.

         Applied polished leadership attributes toward coaching and counseling all levels of management on work history administration, hearing presentation and discipline.

         Pivotal player in planning seamless integration of US Airways Inflight Services with UAL Onboard Service during potential merger negotiations.

         Established new performance management policy to improve administration of Articles of Conduct and discipline.   

         Wrote and introduced Onboard Labor Relations Manual to further enhance cohesive efforts.

         Closed Paris domicile in alignment with French Law, contract implications and corporate policy, and defined specific guidelines for future domicile closings.

 

Manager of Onboard Services Operations C Los Angeles               (2001)

         Directed and motivated supervisory personnel from operational and administrative divisions in maximizing customer satisfaction, employee morale, and public safety.

         Held accountability for all labor issues and effectively cooperated with union's local executive council.

         Tasked with conducting significant personnel restructuring following 9/11 disaster.

 

Continued

 

 

 

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Manager of Onboard Service Operations C Chicago              (2000)

         Provided leadership to supervisory team regarding large volume of newly-hired flight attendants.

         Closely monitored crucial data such as flight attendant performance, quality control ratings, occupational injuries and sick leave utilization.

         Demonstrated outstanding interpersonal skills as company liaison with union committees. 

         Proactively authored and published Managing Dependability Manual which assisted all levels of management in dealing with ill or injured employees and provided guidance with appropriate discipline.   

 

Supervisor of  Onboard Services C  New York             (1993 to 1999)

• Spearheaded Onboard Services applicable to occupational and non-occupational lost-time cases.
• Investigated and issued Letters of Charge for employees not adhering to federal or corporate regulations and policies.
• Represented company at Workers Compensation and unemployment hearings.  
• Mentored, coached, trained and advised management staff in interpreting and enforcing ADA, EEOC and Zero Tolerance policies.

         Partnered with Senior Counsel to author new ADA procedures and precisely determined impact of Illinois Vocational Rehab Act for absences from work.

         Teamed with external consultants J&H Marsh and McLennan in analyzing and revising system-wide injury/illness protocol and procedures, successfully incorporating throughout all divisions. 

• Uncovered savings of approximately $7M annually across all departments by assembling position paper on United Airlines application of NY and NJ disability law.

 

Earlier roles included:

 

Corporate and Retail Sales

Administrative Coordinator Flight Operations

Customer Service Agent

Meteorology Specialist

 

SHRM Continuing Education (Strategic Management, Workforce Planning and Employment, Human Resource Development, Compensation and Benefits, Employee and Labor Relations, Occupational Health, Safety & Security), Regis University, 2006

 

Continuing Education in Investigations, Cornell University, 2002

 

Continuing Education in Mediation, New Jersey Professional Mediators Association, 2002

 

Certificate of Completion (Contract Administration, Arbitration, Basic Labor Law), Cornell University School of Industrial & Labor Relations, Old Westbury NY, 2001

 

Graduate-level Paralegal Studies (Honors), Hofstra University Law School, Hempstead, NY, 1998