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Neva Hayslett

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Home: (xxx-xxx-xxxx       

Work: (xxx-xxx-xxxx

Country of Citizenship: United States

SSN: xxx-xx-xxxx


Vacancy Posting:         H-DEA-ODT-08-0736-DEU

Position:                      Program Analyst, GS-343-9/13

Dept./Agency:               U.S. Justice Department/Drug Enforcement Administration



Core Competencies


Program Analysis; Program Enhancements; Qualitative/Quantitative/Technical/Statistical Analysis; Research; Data Generation; Information Gathering; Surveys/Studies; Project Management; Best Practices Validation; Briefings; Presentations; Communications; Consultations; Interpersonal Relations; Collaborative Teamwork; Strategic Planning; Organization; Workflow Coordination; Prioritization; Time Management; Policy/Regulatory Compliance; Operations; Administration; Budget Compliance; Financial Principles; Computer Operations/Software Applications; Information Technology; Database Management


Professional Experience


August 2000 C Present

Program Analyst, GS-343-7/10         

General Service Administration (GSA)

Federal Acquisition Service (FAS)

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Supervisors: Mr. Frank Robinson/Ms. Helen Grijalva; Phone: 703-605-1841/703-605-5600

Hours per Week: 40+


Proficiently conduct technical analyses to clearly evaluate operational and programmatic processes, procedures, missions, and functions vital to supporting Customer Management Section in maximizing performance through varied assignments.


Efficiently analyze broad-scope areas within assignments, ranging from tasks, work simplification and workflow charts to workload measurement and management organization practices, to effectively define strategies for boosting efficiencies.  Effectively apply advanced analytical and evaluative techniques toward identifying, considering and resolving procedural and factual issues with readily observable conditions and written work methodology and procedural guidelines. Implement qualitative and quantitative analytical techniques in order to successfully research and gather narrative/statistical data and applicable work methods/procedures to achieve critical deadlines; carry out logical successive steps for fact finding and analysis of key issues required to complete each phase of assignments/projects. Thoroughly analyze projects and apply findings toward developing quality, multi-faceted reports addressing assignment issues. 


Spearhead worldwide research and information gathering initiatives crucial to conducting routine analyses of E-Travel Best Practice for Executives and/or organization.  Comprehensively analyze program offering and review processes of E-Travel and Transportation Division.  Conduct benchmark analyses of best practices for optimizing Travel Management and On-Line Booking usage.  Deliver informative presentations to Federal Agencies addressing benefits of using FPLP Lodging during Federal Official Travel.  Successfully partnered with FedRooms program for approximately four years to evaluate program performance and concurrently implemented program enhancements.  Proactively marketed FedRooms program benefits to lodging industry through strategic information meetings with local properties representing target geographical locations.  Have facilitated reviews/evaluations of FedRooms proposals to determine acceptability.



Neva Hayslett                                              H-DEA-ODT-08-0736-DEU - Page 2 of 3



Program Analyst, GSA continued


Drive studies and conduct analyses of evaluative information materials and data in order to maximize choice, interpretation and/or adaptation of available guidelines governing specific issues/subjects impacting travel management policy issues and provide expert recommendations on changes/improvements. Actively participate in travel meetings and travel off-sites in lodging industry and Federal activities.


Proficiently identify and develop data supporting management and direction of program; collect and communicate results and prepare and present briefings targeting management and senior personnel to address study findings and recommendations. Actively collaborate with Senior Analysts to facilitate varied assignments/projects geared toward data collection and analysis; additionally conduct independent research and resolution work.


Use technology-driven resources to optimize productivity.  Prepared PowerPoint presentation slides supporting Contracting Officer Technical Representative (COTR) training.   Innovatively developed correspondence and responses to customer inquires using web chat link and launched online surveys to gather feedback and compile results.


July 1998 C August 2000

Program Assistant, GS-303-7/0000 xxxxxx xxxx , xxxx , xxxxx 00000


Successfully trained in program analysis using advanced computer skills.  Efficiently conducted key segments of management analyst projects/studies addressing the planning, development, implementation, and evaluation of division financial accounting policies, systems, processes, methods, and procedures to enable and ensure achievement of time-sensitive collection and delivery of information to all programs.  Drove analyses of segments of new management systems and controls impacting program objective, methodologies, policies, and activities.  Actively supported program through varied automated data processing, ADP studies and ADP systems designs.


November 0000 xxxxxx xxxx , xxxx , xxxxx 00000


Steered self-paced software training program for GSA s Leadership and Learning Computer Center. Contributed dynamic leadership skills toward developing effective training programs as well as monitoring team member performance to ensure optimal productivity.  Proactively marketed program and managed training and operation of software programs including Excel, Microsoft Word and PowerPoint.


February 0000 xxxxxx xxxx , xxxx , xxxxx 00000

Staff Assistant, GS-303-7                  


Applied strong administrative skills and sharp business acumen toward supporting varied areas of Division operations.  Efficiently managed correspondence and compiled consistent comments for Senior Analysts on varied policy issues; strategically developed internal guidelines and procedures to maximize quality of correspondence. Proficiently planned and coordinated IT workshops and seminars; contacted speakers and attendees, developed dynamic written materials and coordinated program logistics on-site.   In recognition of superior performance, selected to collaborate on numerous special projects within Federal Affinity groups, Y2K, Presidential Conversion Council, and the 51st Presidential Inaugural Events. 





Neva Hayslett                                              H-DEA-ODT-08-0736-DEU - Page 2 of 3


Prior Background


Career Federal Government Employee since 1980; additional information available on request




School:             Strayer University

Degree:                        In Progress; 2005-present

GPA:                3.67/4.0 scale

Credits:             45-hours earned to date

Key Courses:    Business Organizational Behavior, Business Ethic, Business Principles, Business

Marketing, Business Management, College Math, Research & Writing, English, Logic


School:             University of the District of Columbia, DC

Degree:                        Not Applicable; 1977-1978


School:             Mattamuskeet High School, NC

Diploma:           1971


Specialized Training/Certifications


Project Management Certificate of Achievement, IVISpsc, Inc.; 2003

USDA, Management Analysis Certificate; 1998





Exemplary Outstanding Performance Awards, GSA; 1997-2007

Leadership Awards, GSA; 1997-2000

Outstanding Performance Awards, Federal Affinitive Groups; 1996-2005

Fast Track, GSA; 2005-2007


Computer Proficiencies


PowerPoint, Excel, Access, Microsoft Word, Lotus Notes, Electronic Calendar, Advance HTML, Navigating Worldwide Website,



















Neva Hayslett

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Home: (xxx-xxx-xxxx       

Work: (xxx-xxx-xxxx

Country of Citizenship: United States

SSN: xxx-xx-xxxx






U.S. Justice Department

Drug Enforcement Administration



RE Vacancy Posting:          H-DEA-ODT-08-0736-DEU

                                                Program Analyst


I am enthusiastically pursuing the above-referenced position, and am eager to be considered for this opportunity.  To acquaint you with my qualifications, I am submitting my resume for review.  In advance, thank you for your time and interest in what I offer you as an experienced Program Analyst.


As demonstrated, I m a career Federal Government Professional with 28 years of progressive experience in supporting diverse agencies/departments. For the past 8 years I have been a Program Analyst with the General Services Administration (GSA), specializing in analyzing and optimizing performance of programs related to Federal Acquisition Services and Customer Management.  I excel in researching, generating and analyzing complex data in order to define inefficiencies within program policies, processes and procedures and expertly apply findings toward developing and presenting solutions-focused recommendations for boosting bottom-line performance.  Prior to this, I invested 2 years in acquiring strong Program Analysis skills as a Program Assistant/ Trainee with the GSA s  Office of Government-Wide Policy, Information Technology.


Over the course of my government career, I have consistently exhibited a talent for rapidly adapting to new environments and responsibilities, quickly grasping and applying new skills and knowledge and immediately delivering results.  I am confident that my background uniquely fits your needs and look forward to interviewing with you in the near future to discuss my qualifications and how they will benefit your operations.







Neva Hayslett

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