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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •


results-driven professional eager to apply dynamic customer service and technical support skills toward optimizing performance to ensure company success.




  • dedicated professional offering 30 years solid and progressive experience in customer service, technical support and administrative operations.
  • in depth experience in client-focused industries focused on delivering world class customer service.
  • extensive training in medical coding, terminology and handling medical emergencies.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
  • dynamic communication, multi-tasking, problem solving, and relationship management skills.


professional experience


customer technical support specialist verizon communications, inc.                               1997-2009

  • skillfully maintained a 24-hour support helpline for customers across the united states; ensuring the delivery of quality customer service vital to sustaining and growing accounts.
  • effectively trained, supported and guided customers in using web based application.


network surveillance center manager nynex corporation                                                  1989-1997

  • served as single point of contact for all nynex services, including pulse net, nysernet, clas/macstar, and smdr.
  • oversaw all telephone network surveillance, including security traps and phone traces for various government agencies.


cctac assistant manager nynex corporation                                                                    1981-1988

  • actively supported business office personnel through the data transfer for all service orders and technical training for support crews.


clerk typist avp staff financial aid and analysis new york telephone company                 1979-1981

  • efficiently developed and implemented an innovative program to eliminate errors in the overtime report, resulting in a 95% decrease in errors.


clerk typist the h w wilson company, inc.                                                                          1977-1979

  • proficiently typed both abridged and unabridged books/magazines reference reviews for all public libraries.


professional education

medical terminology course orange ulster boces

medical coding course orange ulster boces

medical emergency management course orange ulster boces




yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

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hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in customer service, technical support and administrative operations. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, multi-tasking, problem solving, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy

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