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yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
objective
proficient management professional eager to contribute advanced technology, procedural development, lifecycle process improvement, coordination and business support expertise in a challenging project manager assignment.
career profile
ø bachelor of science degree in computer systems engineering.
ø project management professional (pmp) certification.
ø nearly 27 years of experience in technology environments.
ø outstanding capacity to develop and implement advanced applications.
ø numerous certifications in diverse applications.
ø skilled consultant, advisor and trainer.
ø proven user support capacity.
ø record of progression to positions of increasing authority and responsibility.
ø proficient in full-life-cycle project management.
ø focus on providing exceptional support to change and requirements management.
ø deliver exceptional customer service, quality and attainment of organizational objectives.
ø knowledgeable in systems analysis, testing, quality assurance and application implementation.
ø effectively interact with diverse groups and professionals at all levels.
ø well-organized multi-tasker with strong detail orientation.
ø adept in aligning it contributions with organizational objectives.
professional certifications
project management professional (pmp) certification
technology skills
microsoft office suite, rational requisitepro, crosspoint ppm
professional experience
cisco systems, san jose, ca 1998 - 2009
operations manager (2006 c 2009)
promoted to deploy corporate engineering methodology to multiple business units.
supported managers in integrating projects into portfolio management tool.
coordinated with senior management to identify operations improvements.
streamlined engineering lifecycle development and led adoption of new procedures.
initiated system test group methodologies.
drove sw operations transition and development of change management.
advanced services project manager (2000 c 2006)
advanced to coordinate with engineering, product marketing and test groups on requirements management.
oversaw interoperability testing for c6500 products and rma trend data generation.
maintained fault metrics for safe harbor testing group, monitored and reported to team manager.
performed cat6500 offline diagnostic testing and managed catos-ios mapping tool development.
developed project plans, interfaced with vendors and managed hss news web page.
planned technical information sessions for documentation and engineering staff.
directed creation of best practices documents and researched new systems for test plans.
documentation manager - splob (1999 c 2000)
directed technical documentation group for high-end and mid-range access servers.
senior technical writer - splob (1998 c 1999)
see above position for description.
yyyyyy x. yyyyyy
page two
earlier background
northern trust bank, chicago, il
contract technical writer
abbott laboratories, north chicago, il
contract technical writer
lucent technologies, naperville, il
contract instructional designer
motorola, arlington heights, il
contract technical writer
adobe systems, inc, chicago, il
documentation & qa specialist
at&t network systems, naperville, il
contract technical writer
international consulting enterprises, chicago, il
technical writer
monotype incorporated, elk grove, il
technical writer
air distribution associates, wood dale, il
technical writer
rich incorporated, franklin park, il
technical writer
victor business products, scotts valley, ca
technical support
education
western michigan university
bachelor of science, computer systems engineering
heald college, cisco certified network associate training
cisco tl9000 auditor training
cisco dmaic training
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