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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ (xxx-xxx-xxxx ~ abc@xyz.com

service manager /director

dynamic service manager with expertise in multi-unit operations, client relationship management, and team building/leadership toward supporting operations of a progressive organization.

facility management / staff development / service management

repair protocol / labor costs / manufacturer relations

employee mentorship & motivation

career history

 

galeana chrysler dodge jeep, kia, fort myers fl, 1992 c 2008

service director (2003 c2008) / service manager (1999 c2003) / service advisor (1992 c1999)

         played a pivotal role in the development of key client retention initiatives and forged strong professional client relationships that increased the levels and value of repeat business and referrals.

         directed the professional success of 45-member team spread throughout 4 facilities and 2 service departments including offering support and oversight to technical staff.

         enhanced the professional development of staff by promoting knowledge of chrysler five star, kia, and dealership objectives, attaining a 100%+ completion rate.

         drove customer pay in labor sales by $146k/month; boosted gross profit from 67 to 74%.

         processed warranties and ensured adherence to internally established protocol regarding warranties.

-         optimized bottom-line profits through strategic control and proactive monitoring of shop expenditures, labor costs, and budget allocation.

-         consistently promoted efficiency among internal staff to decrease downtime and control labor costs.

-         collaborated with domestic/foreign manufacturers during the automotive repair process to obtain valuable insight into the proper maintenance and repair of vehicles.

-         liaised between clients, dealership, and manufacturers in an effort to build and maintain valuable and necessary relations.

-         gained repeat business and referrals based on the top-notch client relations and customer service.

 

flamingo pool service & supply, ft. myers fl

manager/service

  • planned, directed, or coordinated the operations including formulating policies, managing daily operations, and planning the use of materials and human resources.
  • engaged in any one functional area of management or administration, such as personnel, purchasing, inventory management, or administrative services.
  • developed and implemented product marketing strategies including advertising campaigns and sales promotions.
  • directed and coordinated pool service and equipment repair activities of business.

 

 

 

 

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yyyyyy x. yyyyyy

 

u.s. air force

chief master sergeant, maintenance manager

  • oversaw $62mm of inventory and equipment.
  • directed the professional success of 240 personnel in 10 different functional areas, including covered aircraft operations, scheduling and maintenance repair.  
  • spearheaded system related operations for the b-2 advance technology bomber weapons systems development program.
  • utilized subject matter expertise and technical knowledge on aircraft jet engine repair.
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professional development

chrysler: service & parts fundamentals * marketing applications * five star management team process * fundamental warranty * increasing retail and steps to successful marketing *                        quality assurance * fixed operations * the evolution of the service department.

 

general motors: overview of dealership * gm retail operating systems * employee initiatives to penetrate and grow diverse markets * analyzing fixed operations * maximizing your profit potential * building trust and long term customer retention * focusing on the customer * effective team work productivity analyzing/workload balancing technician efficiency * gm accounting & operating report.

 

kia: florida automotive lemon law.

completed hazardous waste management and emergency response in the work center.

 

air force: systems acquisition test and evaluation * human relations * senior management    

*jet aircraft maintenance repair * other courses in safety, counseling, training and leadership

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