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Yyyyyy x. yyyyyy

7601 Bathurst Street, Suite #1016, Thornhill, Ontario  L4J 4H5

xxx-xxx-xxxx xxx-xxx-xxxx












Paladin Security
425 University Ave, 9th Floor

Toronto, Ontario M5G 1T6


Dear Hiring Manager:


Please accept this letter and accompanying resume in application for the Operations Supervisor position with Paladin Security. In advance, thank you for your time and consideration.


In addition to outstanding experience in public safety and security, I bring to you a 10+ year career with the TTC,  security guard training from Enforce Security, Inc., and considerable skills in CCTV monitoring, administering fire and life safety systems, delegating assignments to staff, and achieving highly collaborative efforts among police, fire, and emergency medical personnel. To complement these qualifications, I offer well-developed organizational, prioritization, and multi-tasking skills.


If selected to join your Operations department, you will find me to be a self-motivated professional and stellar leader committed to achieving company goals and objectives through exceptional supervisory talents, remarkable organizational skills and sharp attention to detail. I am confident that I am an ideal candidate for this opportunity, and hope to hear from you in the near future.






Yyyyyy x. yyyyyy








Yyyyyy x. yyyyyy

7601 Bathurst Street, Suite #1016, Thornhill, Ontario  L4J 4H5

xxx-xxx-xxxx xxx-xxx-xxxx


Eager to contribute excellent talents in public safety and security as well as proven leadership capabilities as Operations Supervisor with Paladin Security.





         Qualifications include completion of Security Guard training program from Enforce Security, Instructor-level certification in CPR and First Aid, and solid training in fire safety practices and fire suppression.

         Proficiency in monitoring CCTV (closed-circuit television) and fire and life safety systems.

         Significant experience in staff supervision, delegating assignments, and use of two-way radio.

         Exemplary blend of communication, interpersonal, report-writing, and prioritization skills.

         Demonstrated capabilities in driving unified efforts between law enforcement, the Fire department, and emergency medical services.

         Exceptional talents in crowd control, conflict resolution and customer service.



Professional Experience


Toronto Transit Commission (TTC), 1999 to 2010

Bus Operator /Station Collector

         Diligently opened and closed subway stations often at high-security locations.

         Consistently facilitated and maximized cohesive efforts among Transit Control, law enforcement, and emergency services personnel.

         Prepared in-depth and accurate incident and occurrence reports.

         Applied dynamic communication skills toward assisting customers in distress, administering first aid as necessary, and de-escalating potentially volatile situations involving disruptive passengers.

         Earned several commendations for achievements in crisis intervention.

         Maintained crowd control and public order during emergency situations and guided customers to safety during subway evacuations.

         Processed purchases of bus passes, balanced thousands of dollars daily, and detected and confiscated fraudulent passes to prevent unauthorized entry.

Prior Background:


CPR & First Aid Instructor, St. John Ambulance, 1995 to 1999

Baker and Bread Maker, The Bakery Factory, 1990 to 1995



Education / Professional Development


Completed Security Guard training program, Enforce Security, 2011


Fire Service Career Preparation Certificate, Seneca College, graduated with high honours 1997


Urban and Industrial Firefighting Training, Lambton College, Sarnia, 1995


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