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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Casino Shift Manager
yyyyyy x. yyyyyy
Profile of Qualifications
Ø Veteran Casino professional with solid operational/shift management experience and track record of success in maximizing operational and financial performance through decisive leadership, proactive team building/direction, results-focused resource management, and superior guest servicing
Ø Well-versed in Gaming industry practices and Federal/State regulatory compliance standards; Responsible Gaming Ambassador
Ø Effectively collaborate with cross-functional departments as a leader and team player to achieve performance goals
Ø Prior Human Resource and Quality Assurance background within the Gaming industry
Ø Key industry-specific Credentials/Certifications in areas ranging from Compliance, Responsible Gaming and Leadership/Management through broad-scope HR Management practices
yyyyyy x. yyyyyy
Professional Experience
Assistant Casino Manager 2004-Present
Harrah's - Las Vegas, NV
Strategically schedule staff to maximize use of resources and deliver quality guest services while controlling labor costs
Consistently steer daily operations to achieve optimal productivity, efficiency and profitability
As a Responsible Gaming Ambassador, ensure integrity of gaming programs and promote related legislative compliance focused on maintaining an entertainment/amusement-oriented gaming environment
Table Games Supervisor/Relief Casino Shift Manager 2000-2004
Railroad Pass Hotel and Casino Henderson, NV 2000-2004
Proactively managed tables and shift staff to facilitate world-class guest services while optimizing operational and financial performance
Prior Background
Quality Control, Hancock County Schools -New Cumberland, WV; 1998-2000
Assistant Store Manager, Aldi Stores - Morgantown, WV; 1997
Director of Quality Assurance/Assistant to Director of Human Resources, Mountaineer Racetrack and Gaming Resort-Chester, WV; 1993-1996
yyyyyy x. yyyyyy
Education
Associate Degree, Hospitality Management, Sawyer School in Pittsburgh, PA
Additional Credit Hours toward Bachelors Degree, Community College of Southern Nevada; toward goal of transferring credits and earning degree
Certifications, Element K: Compliance, Responsible Gaming, Leadership, Effective Communication, Conducting Performance Reviews, Conflict Intervention, Delegating, Discharging Employees, Disciplining and Redirecting Employees, Intercultural Business Etiquette, Interviewing, Managing Projects, Motivating, Preventing Workplace Harassment, Time Management and Solving Problems as a team.
Computer Science Course, University of Nevada Las Vegas
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