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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


career profile


accomplished it professional with more than 11 years experience in software development, second level support, and website administration in corporate environments. highly skilled project manager and team leader for development, support, and maintenance projects of multiple sites simultaneously.

professional experience


ciber, inc.                                                                                                             01/2003-present

senior consultant, contracted to agency support hotline team (second level support)

     provide technical services of daily operations for more than 17,000 agent offices by telephone and remote support.

     troubleshoot technical issues for hardware desktops, laptops, printers, pdas, and software out-of-the-box, rumba mainframe interface, and in-house web applications.

     created, updated, and delivered solutions for company database to be utilized by all support levels throughout the systems team.

     oversee daily operations of the aets team through workload management, problem-solving issues, and collaboration with team members throughout the enterprise.

     facilitated a windows xp software and windows 2000 server rollout to agent offices (aer02).

     assisted with an upgrade of agency workstations and peripheral devices (aer03) as well as a rollout of a major upgrade to web application from enterprise applications to agency business systems (abs).

     supported aero and umrb for major system upgrade rollouts of self install utility and image manager.

     manage support for a large insurance corporation by assisting insurance and bank customers with bank website usability issues, monitoring the site for problems, reporting outages to appropriate teams, and updating solutions for the systems department database.


acosta sales & marketing company                                                 01/2001-06/2002

lan administrator

     directed technical support initiatives for a 75-user windows nt lan by setting up and maintaining windows 95/98 laptops and desktops.

     proactively troubleshot windows 95, 98, nt, and windows 2000 operating systems and software to ensure optimal technical efficiency for internal users.

     led telecommunications troubleshooting processes for video conferencing via isdn lines.

     managed data backup for a fujitsu 9600 telecomm switch.

     conducted training sessions for company end users with various technical skill levels on ms office  97 applications and ftp.

     served as liaison for outside connections between customers and internal acosta users by utilizing web-based and terminal emulator applications.

     spearheaded maintenance processes for back-up systems of the nt network.


crown castle usa                                                                                 08/1998-01/2001 

computing network engineer, (date-date)

     successfully converted 300 users from novell networks to ms nt network.

     administered technical support initiatives by setting-up and maintaining multiple servers in various field offices nationwide.

     performed installations, configurations, and maintenance of ms exchange server 5.5 for each field office and installed and supported ms windows 95, 98, nt, and 2000.

     configured and maintained security for all departments and offices.

     conducted system and application troubleshooting for hardware, servers, systems, routers, ras connections, and pcs via phone support, in-person, or with various remote control software packages.

     served as project lead for the windows 2000 professional rollout from concept to completion.

     stayed abreast of current technology for new applications including ms office 97 and ms office 2000.

     led training sessions in help desk tracking applications for technical staff members.

yyyyyy x. yyyyyy                                              page two



professional experience (continued)


software developer consultant, (date-date)

     developed ms windows 95 and nt environment applications for an international communications company.

     customized applications to streamline technical efficiency for the marketing department.

     created and implemented ms excel 97 spreadsheets to allow current records to be imported from a live database.

     oversaw installation and technical support for internal end users with applications developed onsite as well as by third party manufacturers.

     provided company-wide hardware and network support by troubleshooting remote offices and facilitating server completion.

     led conversion from a novell network system to an entire windows nt environment.

     administered the corporate website and developed and maintained the company intranet.



icm school of business, associate of science in computer management


university of pittsburgh, coursework in visual basic and visual basic for databases

technical skills


systems and hardware


pc: hp, dell

ibm thinkpad 390 & 600, t-22, t-43, x-30, ibm x205 servers with ibm r. s. a. cards installed

dell desktops, laptops, and severs

hp web servers, hp printers: hp 2500 color printers, hp 5000 si, hp 6p, hp photo smart printers i1000 and i1100, hp 2430, hp 3005x

multiple scanning equipment including hp, cannon, xerox, multiple digital cameras

palm pilot and other brands of pda devices

fujitsu 9600 telecommunications switch with software and hardware wiring

picturetel video conferencing unit

toshiba satellite




lan, wan, tcp/ip, dhcp, nt, nt novell, mac os


operating systems


windows 3.1/95/98/98se/me/xp/vista professional and home, windows nt 4.0 (and all related service packs), windows 2000 (professional & server), windows nt 4.0 server

ms exchange server 5.5

ms sql server 6.5 and 7.0, 2000

mac os 7, 8, 9




microsoft office 95, 97, 2000, xp, 2003, 2007, microsoft project 98, 2000, 2003, microsoft publisher 97, 98, 2000, xp, 2003, microsoft frontpage 97, 98, 2000, xp, 2003, microsoft photo draw (versions 1 and 2), microsoft vizact , microsoft active directory, microsoft visual studio 6.0 enterprise edition

visio 4.0, 5.0, and 2000, 2003

adobe photo shop cs3

adobe acrobat and acrobat readers

corel draw/corel photo paint

norton antivirus

act! 3.0 for mac and 4.0 for microsoft systems

hp service desk

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