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                                                           0000 xxxxxx xxxx , xxxx , xxxxx 00000

                                                                                                                                                                        (xxx-xxx-xxxx •

Profile of Qualifications


Results-driven Banking Professional eager to contribute over 16 years of progressive Consumer Finance, Accounting, and Customer Service experience within high-volume financial institutions and credit unions.  Top-performer with the ability to analyze individual consumer needs and recommend best financial products for short- and long-term goals.  Excellent communicator who can handle multiple assignments within deadline-driven environments.  Ambitious self-starter who demonstrates strong attention-to-detail and sharp analytical and problem-solving skills.  Completed rigorous Dale Carnegie Training on the Attitudes of Leadership.


v  Consumer Finance: Contribute expertise with Consumer Loans, Individual / Commercial Asset Management, Certificates of Deposit, Checking / Savings Accounts, IRA Rules / Regulations, and Vault Cash / ATM Cash Balancing.

v  Teller Management: Offer solid teller recruitment, training, and supervising skills to ensure all bank customers are provided with accurate information and courteous, efficient services in relation to personal / business financial transactions.

v  Computer Applications: Proficient in MS Office Suite, MS Windows 98 / 2000 / NT / XP, First Data s STAR STATION, Fidelity InterCept s EFTWeb, and Certegy / FIS Online Database Screens.



Professional Synopsis


JP Morgan Chase, Tempe, AZ

ChaseWorks Associate / Loss Mitigation & Collections Specialist (Temporary)                                                                 2009 C Present

         Apply dynamic fiscal management talents toward handling past due payment collections on mortgage and home equity loans to include networking among with clients via telephone and mail to assess individual circumstances and design appropriate courses of action.

         Negotiate payment arrangements, offer budget recommendations, and advise on repercussions of non-compliance with obligations.

         Facilitate the effective development of restructuring plans to resolve client delinquency and avoid foreclosure to include pre-qualifying and placing customers on work-out plans (i.e. reinstatements, modifications, payment plants, and short sales).

         Interface with 3rd parties (i.e. brokers, title companies, attorneys) to assist in determining best course of action to minimize loss and risk.

         Perform data compilation / management, report generation, errors resolution, and standard computations to optimize administrative efforts, along with accessing online complex computer systems to input / retrieve confidential information.


Illinois Credit Union League (ICUL), Naperville, IL

Implementations Specialist                                                                                                                                                               2001 C 2008

         Utilized broad scope of professional knowledge to coordinate and execute implementation processes for all Service Corp EFT, ATM, and Card products / services requested by member credit unions, business partners, and out-of-state league representatives.

         Supported the establishment of daily operational policies / procedures, as well as managing mergers, conversions, and changes to processors / data processors and de-conversions of credit unions as related to LSC products.

         Liaised among credit unions, business partners, network processors, VISA / MasterCard, and data processors to include developing relationships with key industry professionals, out-of-state league representatives, and outside vendors to improve program success.


Zurich Kemper Life, Schaumburg, IL / Long Grove, IL

Staff Accountant Financial Operations / Compliance / Accounting Control (Roles Held Separately)                                    1999 C 2001

         Strategically steered accounting processes by handling all state premium tax filing, state / federal withholding taxes, guaranty fund assessments, and municipal taxes to include reviewing and / or preparing general ledger journal entries.

         Audited, reviewed, and maintained files, along with facilitating updated written procedures in compliance with state / federal tax regulations.

         Controlled all premium tax processes and assisted in the development and implementation of internal controls.

         Collected and reconciled cash applications processed by new business teams among two locations to include preparing daily bank deposits and reviewing / reconciling balance sheets and income statements.

         Maintained general ledgers, prepared / corrected journal entries, and posted monthly, quarterly, and yearly accruals, along with performing account analysis and reconciliation to maximize organizational efficiency.


Service Associate Premium Operations                                                                                                                                        1998 C 1999

         Proactively created and processed consolidated billing for corporate business partners, government allotments, and payroll deductions for employee policies, as well as promptly handling customer concerns, resolving complaints, and correcting billing issues as necessary.

         Processed changes, reinstatements, and cancellations of insurance policies to include compiling essential data, adjusting records to conform to party specifications, determining automatic reinstatements, canceling policies per agent request, and verifying all records.


Additional Professional Roles Held


Service Center Representative (Full-Time Fill-In), Motorola Employees Credit Union, Schaumburg, IL,                              1996 C 1998

Personal Banking Representative / Teller Supervisor (Roles Held Separately), First Chicago Bank, Algonquin, IL,            1993 C 1996


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