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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

 

~ customer service - account management ~

core competencies

ø  solid experience in all phases of customer service operations.

ø  proven business professional knowledgeable in managing a business.

ø  knowledgeable in administrative procedures, policy implementation and daily operations.

ø  over eight years of successful background.

ø  award-winning record of promotion.

ø  demonstrated competence in client support and service.

ø  expertise in documentation, a/r, a/p and general accounting.

ø  skilled in office management.

ø  strong detail orientation and skill in meeting stringent deadlines.

ø  excellent capacity in prioritization, problem solving and effectiveness in fast-paced environments.

ø  proven ability to develop and maintain strong business relationships.

ø  exceptional communications abilities.

ø  well-organized multi-tasker with exceptional interpersonal skills.

ø  deliver outstanding administrative support on a consistent basis.

ø  knowledgeable in advanced business software applications microsoft office suite, lotus notes, cigna  mainframe systems including centralized eligibility database (ced), vista, icare, access to care, carbs, cdb and newt.

 

professional experience

cigna healthcare, bloomfield, ct                                                                                                2007 - present

eligibility account specialist

       brought back into organization (see 2002-2004 below) to direct eligibility process for assigned book of business.

       effectively review, modify and track enrollment submissions.

       assure currency of client specifics and legislation.

       initiate investigations of enrollment rejections.

       focus on critical process improvements.

       manage caseload of 80+ employer groups.

       earned status as subject matter expert and key problem solver for eligibility issues/inquiries.

       speeded processing enrollment by 24 hours through focus on accuracy and completeness.

       coordinated with both internal departments and outside vendor to attain prompt addressing of client issues.

       act as employee resource in resolving difficult transactions.

       facilitate client training/support for navigating cigna s online website.

       achieved client base increase through personal attention, quality service and consistent follow through.

       recipient of five cigna champion awards for performance and team contribution in 6 months.

 

 

- continued -

 


yyyyyy x. yyyyyy

page two

 

 

 

integrated process technologies, hartford, ct                                                                               2004 - 2007

accounts payable associate

       retained to conduct data entry of vendor invoices.

       effectively isolated issues and initiated resolutions.

       managed high dollar/complex invoices.

       upgraded efficiency by formulating team to restructure haphazard filing system.

       selected by manager to train and mentor new staff.

       received highest possible rating on performance evaluation reviews.

       earned recognition of senior management for outstanding performance.

 

cigna, bloomfield, ct                                                                                                                   2002 - 2004

eligibility specialist                                                                                                                                        

       recruited to verify participant eligibility for member service representatives and cigna departments.

       conducted accurate and timely processing of policy data.

       facilitated claims payment processes.

       effectively responded to 100+ inquiries daily exceeding department objectives.

       commended by manager for excellent follow through skills and commitment to quality. 

 

 

earlier background

prior to 2002, served as a licensed childcare provider in east hartford, ct.  in this professional endeavor, built outstanding planning, training, financial control and communication skill sets.

 

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