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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



results-driven professional eager to contribute telecommunications expertise, as well as dynamic project management and customer service skills toward actively supporting a progressive organization in optimizing performance.



offering progressive experience in telecommunications project management and client servicing, with consistent results in achieving company goals. dynamic communication, presentation, relationship building and problem-solving abilities. excel at interacting with broad populations including senior management, staff, and clients. highly versatile; quickly master new roles, responsibilities, technologies, and environments. facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.


project management telecommunications operations team building strategic planning

process improvement multitasking & prioritizing compliance customer service

negotiations research & planning resource allocation/administration

career background


at&t communications                                                                                                  2000-present

project manager

  contribute industry expertise and dynamic leadership skills toward overseeing all aspects of multiple, large-scale pbx voice, video, networking and structured cabling telecommunication projects.

  successfully direct numerous projects using standard project management methodologies (pmi) to initiate, plan, execute and control administrative/project closures.

  key projects includes: east liverpool hospital, summa health, parkview federal, timken, united way of cleveland, euclid city schools and city of cleveland 911.

  strategically plan, coordinate and oversee projects to maximize use of resources while controlling costs and meeting customer timelines, budgets and expectations.


norstan communications                                                                                               1997-2000

project manager

  exhibited solid leadership qualities in supervising installations of voice, data and structured cable systems ranging from $5k to $500k, including lake hospital, aaa motorist, discount drug and severance hall.

  steered inventory control and completed efficient, timely installations, while ensuring customer satisfaction and profitability.

  applied advanced communication and interpersonal relation skills toward building key relationships and managing technicians, engineers, designers, trainers and contractors.

  mentored, motivated and developed staff, playing an instrumental role in the development of top performing team members.

  conducted comprehensive review and analysis of daily operations to define, develop and implement targeted procedural and program changes to optimize productivity, efficiency and performance.

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career background continued




norstan communications, brecksville, oh                                                                      1996-1999
on site systems administrator

  appointed to serve as project manager for all department moves and installations, with full accountability for software and hardware reconfigurations for the pbx and phone mail systems.

  oversaw moves adds and design changes for all five locations of lake hospital systems.

  spearheaded the design and implementation of acd and call processing applications for norstan install base customers.


warwick communications, cleveland, oh                                                                       1995-1996
project coordinator/product trainer/inside sales

  demonstrated project management skills in overseeing the design, training and system administration on all warwick products, which included 10 phone systems and 12 voice mail systems.

  served as primary liaison between customers, sales department and the installation department, ensuring smooth flow of communications and workflow.

  trained customers both on an individual basis as well as in groups of 10-500.



bachelor's degree in legal studies (in progress) - kaplan university, graduating in 2010; current gpa: 3.85/4.00



9751 rolm installation and administration
phone mail installation and administration
nortel basic installation and administration option 11 option 61 and 81
nortel basic acd  and nortel bar/nars
nortel call pilot voice mail  8.0
nortel mcs 5100
nortel succession voice over ip
nortel symposium call center
cisco avvid ip call manager 6.0
cisco unity voice mail 7.0

affiliations & community service


member - national society of collegiate scholars
volunteer - cleveland battered women s shelter, 12 years

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