Yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Motivated Massage Professional eager to contribute expertise, as well as dynamic operations management and client servicing talents toward actively supporting the employer in optimizing operational and revenue performance.
Ø Offer progressive professional and academic experience in the spa industry, with comprehensive massage background.
Ø Entrusted with achieving optimal utilization of human and financial resources through proactive workflow planning/coordination and administration.
Ø Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
Ø Proactively hire, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.
Ø Dynamic communication, presentation, relationship building and problem-solving abilities.
Ø Excel at interacting with broad populations including senior management and staff as well as clients and external contractors.
Ø Extensive experience in performing corporate chair massages, as well as massages during and after marathons.
Business Major - American River College (Sacramento, CA), In Progress.
Successfully completed rigorous courses including: Business Plan, Marketing for the Small Business, Intro to Business, Personnel & Human Resource Management, Human Relation and Organization Behavior, Business Mathematics, Essential Records for the Small Business, Management Skills for the Small Business, Customer Service, Business Law & Retailing.
Manager, Zen Massage Center - Roseville, CA 2007-Present
Chiropractic - Rocklin, CA 2007
Position Title, Spa Du Jour - Rocklin, CA Dates
Contribute dynamic leadership skills in managing all levels of employees and daily operations, with extensive experience in massaging customers and administering other body conditioning treatments.
Proficiently perform massages, exhibiting solid industry expertise and exceptional interpersonal relation abilities.
Spearhead diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning, employee/client scheduling and payroll administration, with strong focus on maximizing productivity and efficiency.
Successfully promote superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.
Effectively apply advanced communication skills toward diplomatically troubleshooting and resolving customer and staff conflict issues.
Innovatively design and launch targeted marketing strategies to boost sales.
Myofascial Bodywork for the Lower Back Certification, Intro to Myofascial Bodywork Certification, Rain Drop Therapy Certification, Functional Bodywork for the Lower Back Certification, Spa Services Certification, Bookkeeping for the Massage Therapy Business Certification, Laying on of Stones and Gemstone Healing Certification, Hot Stone Therapy Certification & Swedish Certification - Healing Arts Institute (Sacramento, CA), 2006-2008.
Deep Tissue Certification, Aromatherapy Therapy Certification & Reflexology Certification - Somatic Therapy Institute (CA), 2007.
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