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yyyyyy x. yyyyyy

120 kenilworth pl., apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000                    
                                                                                                                                (xxx-xxx-xxxx                                                                                                                                   abc@xyz.com

career objective                              

multi-lingual customer service assistant eager to contribute superior administrative, organization, and communication skills toward supporting operations of a successful organization seeking a driven and productive team member

profile                                                

ø  offer more than six years of professional experience in sales and operations, with expertise in facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  work closely with clients in person, on the telephone, and via e-mail to respond to requests and inquiries; provide translation services as necessary

ø  effectively execute administrative functions including document preparation, shipping coordination, and scheduling

ø  successfully manage large volumes of critical information; review, update, and maintain databases

ø  demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy

ø  dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities

ø  proactive team player equally effective in independent and collaborative environments

ø  sharp technical skills including ms office and photoshop

ø  strong language proficiencies including fluency in polish and english, with basic german and russian; extensive experience working in multi-lingual environments

professional experience                

mangia, new york, ny                                                                                                               2008 c present

customer service / catered event planner

 

international automobile association, brooklyn, ny                                                                    2004 c 2007

international drivers license services assistant

 

centrozap sa, katowice, poland                                                                                                2002 c 2003

sales & customer service

 

~ additional experience ~

kings county divers, brooklyn, ny                                                                                     insert date c present

divecon (scuba diving instructor s assistant)

education                                           

cracow university of economics, cracow, poland                                                                      2000

master s degree in economy, international relations

 

jagiellonian university, cracow, poland                                                                                      2001 c 2002

post-graduate studies in journalism and social communication

 

~ language credentials ~

cambridge certificate of advanced english (cae)                                                                      2002

business english diploma, london chamber of commerce and industry                                                 1999

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