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yyyyyy x. yyyyyy
120
kenilworth pl., apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
career objective
multi-lingual customer service assistant eager to contribute superior administrative, organization, and communication skills toward supporting operations of a successful organization seeking a driven and productive team member
profile
ø offer more than six years of professional experience in sales and operations, with expertise in facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø work closely with clients in person, on the telephone, and via e-mail to respond to requests and inquiries; provide translation services as necessary
ø effectively execute administrative functions including document preparation, shipping coordination, and scheduling
ø successfully manage large volumes of critical information; review, update, and maintain databases
ø demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy
ø dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities
ø proactive team player equally effective in independent and collaborative environments
ø sharp technical skills including ms office and photoshop
ø strong language proficiencies including fluency in polish and english, with basic german and russian; extensive experience working in multi-lingual environments
professional experience
mangia, new york, ny 2008 c present
customer service / catered event planner
international automobile association, brooklyn, ny 2004 c 2007
international drivers license services assistant
centrozap sa, katowice, poland 2002 c 2003
sales & customer service
~ additional experience ~
kings county divers, brooklyn, ny insert date c present
divecon (scuba diving instructor s assistant)
education
cracow university of economics, cracow, poland 2000
master s degree in economy, international relations
jagiellonian university, cracow, poland 2001 c 2002
post-graduate studies in journalism and social communication
~ language credentials ~
cambridge certificate of advanced english (cae) 2002
business english diploma, london chamber of commerce
and industry 1999
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