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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 Phonexxx-xxx-xxxx abc@xyz.com
Seeking senior-level Management opportunity in Operations, Order Fulfillment or Customer Service where proven leadership talents will provide an immediate and positive impact to a dynamic organization.
Profile
Substantial background in operations, program/project management, budgeting, business continuity planning, customer service, order fulfillment and launching process improvements to measurably elevate bottom-line performance. Resourceful problem solver with demonstrated strengths in team-building, facilities management, and production leadership; proficiency in devising master schedule and production plan. Advanced knowledge of ISO Standards (9001 / 14001) and certification process. Well-versed in facility requirements for waste elimination and Going Green . Computer/software skills include Microsoft Office Suite, Oracle 11i, Microsoft Project, Microsoft Visio, and MRP programs.
Selected Achievements:
Reduced headcount for Cisco by 25% through process improvements and restructuring of staff base.
Partnered with Cisco to decrease total costs and negotiate reduced shipping rates with UPS and FedEx.
Championed complete facility relocation involving 60,000 individual piece parts.
Initiated one-off programs at Cisco to capture cost savings surpassing $0000 xxxxxx xxxx , xxxx , xxxxx 00000 (within only three months) as a result of expertly directing and documenting company policies, procedures and programs.
Formulated and launched environmental programs to eliminate 90% of waste for Cisco while creating an additional revenue stream for Genesis; successfully persuaded Cisco to fund 50% of capital equipment purchase for program.
Adeptly managed 20+ product launches for Intuit, accelerating order processing time by 28% year over year.
Implemented Oracle 11i at Intuit within 14 months from start of integration, experiencing zero impact to retail or internal customers.
Strategically reduced headcount within Intuit s Order Management department by 70% through system automation and process enhancement, translating to significant cost savings.
Slashed retail customer claims by $2M during first year with Intuit and maintained net zero thereafter.
Modified internal ordering process (iProcurement) to expedite turnaround time by 50% at Intuit.
Professional Experience
Self-employed, 2007 to Present
Currency Trader / Forex Market C Independent Investor
Facilitate purchase and sale of large quantities of currency to achieve and maximize profits.
Proficiently manage personal portfolio and daily trade activities.
Genesis Engineering Services, Inc., San Jose, CA, 2007 to 2008
Operations Manager
Spearheaded Cisco-outsourced Demo Loan Program in support of Sales Enablement Group.
Directed, motivated and managed 50+ employees throughout departments such as customer service, planning, IT, warehouse, testing, facilities and office administration.
Continued
Professional Experience continued Yyyyyy x. yyyyyy, Page 2 of 2
Analyzed, overhauled and streamlined warehouse flow to expedite pick-pack and pull activities.
Introduced metrics reporting, SLAs and QBRs to elevate quality control and assurance.
Oversaw piece part inventory levels and reconciliations for bi-yearly and cycle count variances, obsolescence and scrap.
Led planning, design and construction management for new facility, assembled Business Continuity Plan (BCP), and orchestrated daily functions pertaining to human resources, payroll, vendor management, benefits, and facilities.
Self-employed, 2005 to 2010
Real Estate Salesperson and Investor
Successfully purchased and sold investment/income properties across the United States to secure excellent profits.
Intuit, Inc., Mountain View, CA, 2000 to 2005
Senior Manager, Order Management
Directed, motivated and supervised personnel in customer order processing and fulfillment across four channels including big box retailers such as Wal-Mart, Target, Best Buy, Staples and Costco.
Directly and proactively teamed with fulfillment partners, Sales, Finance, Oracle IT, Logistics, Planning and Manufacturing to ensure and maintain seamless supply chain operations.
Efficiently navigated Retail Order Management through successful outsourcing project to a third-party fulfillment partner and wrote Retail Order Management BCP.
Innovatively established and introduced customer escalation path to appropriately and promptly address critical customer needs for all product channels.
Reliably enforced Sarbanes-Oxley (SOX) compliance by meticulously documenting departmental policies and procedures.
Collaboratively evaluated and selected company s manufacturing and logistics partners.
K-TEC Electronics, Milpitas, CA, 1989 to 2000
Operations Manager (1997 to 2000)
- Steadily advanced through a series of promotions based to most recently driving full-scope business operations.
- Merged strong team-building and leadership expertise to manage, motivate and direct high-performing staff, coordinate ISO 9001certification process, and institute training in use of company software.
- Exercised well-developed inventory control abilities to administer $2M in component stock.
- Functioned as site s super user for MAX MRP software.
- Prior roles included Business Unit Manager (1995 to 1997), Outside Sales Associate (1993 to 1995), and Inside Sales / Customer Service (1989 to 1992).
Professional Development
Certifications: Six Sigma Green Belt, TQM, SPC, and Guerrilla Sales
Oracle 11i Super User C OE module
Oracle 11i training for iProcurement and Advanced Pricing modules
APICS certification (in progress)
Real Estate License, State of California
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 Phonexxx-xxx-xxxx abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a <INSERT JOB TITLE/POSITION> capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
In addition to exemplary operations management experience, I bring to you outstanding skills in driving order fulfillment and customer service functions, and a significant blend of talents in project and program management, achieving cost savings and efficiency improvements, and building highly productive teams which consistently exceed assigned goals and targets. Additionally, I offer excellent organizational, planning, analytical, supplier relations, and communication skills which are paramount as a <INSERT JOB TITLE/POSITION>.
As a proactive contributor to your organization, you will find me to be a self-motivated professional and stellar leader committed to supporting you in achieving your objectives through conscientiousness, versatility, and keen prioritization skills. I am confident that I could be a valuable asset to your company, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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