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yyyyyy x. yyyyyy

557 chestnut dr.                                                                            (630) 0000 xxxxxx xxxx , xxxx , xxxxx 00000                                                                                                                                                  abc@xyz.com

 

career objective

results-driven business analyst eager to contribute strong project management, problem-solving, and technical skills toward supporting the employer in optimizing financial and operational performance

profile

ø  offer numerous years of progressive project management and business analysis experience, with expertise in strategic planning, developing and implementing process improvements, and team leadership

ø  facilitate client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs; train and lead top-performing support teams

ø  dynamic organization, prioritization, and time management skills; consistently achieve critical deadlines while maintaining high quality standards

ø  sharp technical proficiencies including microsoft office (word, excel, powerpoint, access, outlook), visual basic, sql,  and sharepoint

 

~ key achievements ~

  • winner, wow! top performer award (2010)
  • winner, wow! presidential award (2006)
  • secured $1.3m in total cash flow savings by implementing highly effective risk management solution
  • substantially improved customer experience by introducing company-wide operational metrics
  • implemented call recording technologies to improve quality in dispatch contact center

professional experience

wow! internet, cable, and phone                                                                                               11/05 c present

business analyst, illinois region (11/06 c present)

  • in recognition of outstanding performance, quickly promoted within company to position entrusted with critical business analysis, database design, and strategic planning functions
  • accurately analyze historical data and prepare reports identifying trends and selling patterns, revenue opportunities, and performance obstacles; advise senior management on process improvement and re-engineering options
  • contribute to annual budgeting process, prepare forecasts and monthly p&l variance analysis, design quarterly employee meeting and board presentations, and attend monthly city of chicago cable commission meetings ensuring franchise requirements are met
  • manage regional checking and credit card accounts; additionally produce monthly financial accruals

sr. reporting analyst, dispatch (11/05 c 11/06)

  • generated daily, weekly, and monthly analytical reports on dispatch contact center and technical operations; utilized data to deliver operational recommendations and appropriate staffing models
  • executed process audits to identify inefficiencies and applied six sigma methodologies to improve key performance indicators
  • evaluated business systems and management needs to develop office automation tools; oversaw the installation and support of call recording application

 

crosscom national, llc                                                                                                                  2/05 c 11/05

assistant technical service manager

  • led team of technical service representatives responsible for efficiently and accurately responding to inbound calls and troubleshooting avaya legend, avaya magix, spectralink wireless, ivr, retail paging systems, data components, and lec related issues; managed all aspects of work order process from creation through billing
  • ensured compliance with service level agreement for 2000+ wal-mart locations while attaining 40% monthly profit margins

 

continued


yyyyyy x. yyyyyy                                                                                                                                                                                       page 2

 

glotel / contracted to sbc long distance                                                                                          8/03 c 2/05

quality assurance analyst

  • produced daily and weekly qa reports regarding long distance and local access order entry, billing, and provisioning department processes to identify errors and recommend business process improvements; additionally generated weekly vendor, operational, and individual performance reports.

 

oao technical services / contracted to ibm global services                                                            10/02 c 7/03

network administrator

  • oversaw administration of exelon network infrastructure, provided utilization reports, and improved network performance

 

ameritech c advanced solutions, inc.                                                                                             11/00 c 12/01

data maintenance manager

  • expertly monitored 500+ adsl dslams nodes, troubleshot t3 & t1 circuits, and troubleshot 215,000+ adsl

education

benedictine university, lisle, il

bachelor of arts in management and organizational behavior

 

~ professional development & certifications ~

yellow belt c implementing six sigma in call centers, copc
master certificate in business analysis, villanova university
comptia network+

cisco certified network associate (expired)



 

yyyyyy x. yyyyyy

557 chestnut dr.                                                                            (630) 0000 xxxxxx xxxx , xxxx , xxxxx 00000                                                                                                                                                  abc@xyz.com

 

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging career opportunity as a insert specific job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include more than 10 years of information management and analysis experience, with a solid record of improving business performance through process improvements, automations, and strategic resource allocation.  i excel at identifying areas for improvement, and am adept at anticipating business needs in constantly evolving environments.  my unique blend of sharp technical proficiencies and organizational skills has consistently proven instrumental to my success.  to complement this background, i hold a bachelor s degree in management and organizational behavior, am a six sigma yellow belt, and have completed substantial professional development.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

sincerely,

 

 

yyyyyy x. yyyyyy

 

 

 

 

 


 

yyyyyy x. yyyyyy

557 chestnut dr.                                                                            (630) 0000 xxxxxx xxxx , xxxx , xxxxx 00000                                                                                                                                                  abc@xyz.com

 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting insert specific job title position currently available with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals.

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic  analytical, problem-solving, and technical skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response.

 

sincerely,

 

 

 

yyyyyy x. yyyyyy

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