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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •



proficient professional eager to contribute patient services expertise as well as strong communication skills and customer service talents toward actively supporting an organization in maximizing performance.




  • offer over 18 years of solid and progressive patient care experience, including expertise within patient relations, case management and healthcare services capacities.
  • in depth experience in client-focused industries delivering world class patient/customer service.
  • adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
  • apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any healthcare environment.
  • capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic patient / client services interaction both in person and via telephone.
  • recognized as self-motivated professional with a high sense of responsibility, accountability and personal integrity.


professional experience

discharge planner ronald reagan ucla medical center                                                          2007-present

  • tasked with patient discharge planning, including follow-up healthcare appointments, financial resource assessments and referrals to appropriate community resources.
  • proficiently supervise the coordination of patient transfer from hospital or nursing facility or home care facility, ensuring safe and comfortable transfer in an injury-appropriate vehicle.


behavior specialist intensive behavior intervention consultants                                                2005-2007

  • efficiently conducted detailed behavioral assessments, from developing behavior plans for elementary school students and assisting teachers in the integration of instructional practices.


child visitation monitor family care agency                                                                                 2005-2007

  • consistently monitor children s physical, emotional and mental safety during parental visits.


administrative care partner ucla medical center                                                                         1998-2007

  • successfully coordinate diagnostic tests, procedures, consultations and appointments on behalf of patients, ensuring timely and quality healthcare services.


nurse assistant ucla medical center                                                                                           1992-1998

  • actively supported healthcare staff in a broad range of functions, including recording vital signs, phlebotomy, ekg, personal hygiene, and oral care.


honorable discharge united states navy                                                                                       1984-1990

professional education


mba in healthcare management university of phoenix                                                                         2007

bachelors of science in human services university of phoenix                                                           2005

child life internship mattel ucla medical center                                                                               2005

child visitation monitor certificate la pierce college                                                                          2005


professional assault crisis training certificate                                                                                2005

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx •










hiring agent name


company name


city/state/zip code




i am currently seeking a challenging career opportunity in a [insert job title] capacity and am submitting my resume for your review.  in advance, thank you for your time and consideration.


as demonstrated in the accompanying resume, my professional qualifications include experience in patient relations, case management and healthcare services. an examination of my credentials will confirm that i am a skilled professional who thrives in a challenging work environment. i am driven, independently motivated, and results-oriented. i enjoy a challenge and work hard to achieve success. it is my practice to operate within a strict conduct of professionalism and integrity with my clientele. to complement this background, i offer dynamic communication, organization, administration, and relationship management skills.


as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.








yyyyyy x. yyyyyy


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