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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 • (xxx-xxx-xxxx • abc@xyz.com
~ cross-functional team leader • expert in workflow prioritization • business development specialist ~
results-driven executive eager to contribute proven project management, systems / process engineering, applications development, business relations, and team building talents toward maximizing a company s profits.
profile
contribute sharp analytical skills, excellent problem-solving techniques, strong interpersonal relations talents, and solid written / verbal communication proficiencies toward supporting business initiatives.
dynamic project management abilities; expert at multitasking within deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.
create best practice methodologies and profitable business processes to align with strategic corporate goals.
foster cooperative teamwork across a multitude of personnel levels while actively communicating a company s objectives in order to ensure optimal operational performance.
~ education, honorary memberships, and certifications ~
master in project management western carolina university
bachelor of arts in economics university of north carolina, chapel hill
member
beta gamma sigma (business honor society) • phi kappa phi (national collegiate honor society)
ibm certifications
certified consultant for networking services • certified project manager
certified performance expert • certified executive in project management
professional certifications
certified project management professional (pmp / pmi)
certified process management consultant (unc charlotte)
professional synopsis
ibm corporation
(1984 c present)
director contract management support 2006 c present
key accomplishments
ø spearheaded business process enhancements / enablements with the utilization of an innovative workflow management system designed to drive compliance and exception-based management.
ø optimized project procurement processes in coordination with collocated headcount within a global-resourced location, along with directing a cost-effective enterprise project management office consolidation.
apply dynamic leadership abilities toward managing 135 top-performing administrative personnel in facilitating wide-ranging organizational objectives instrumental in reducing costs for business productivity.
director project management 2005 c 2006
key accomplishments
ø reduced problematic projects and engagements by 20%, along with automating project management processes and decreasing offshore headcount necessary to provide consistent service capabilities.
ø increased the number of ibm-certified project managers by 60%.
ø developed an innovative workflow exception-based business process management system designed to provide immediate resolution of various organizational challenges.
drove revenue growth and business profits by directing 235 highly skilled professionals with a portfolio contract base of $450 million, including establishing strategic project methodologies, proficient operational processes, and productive project management office activities.
yyyyyy x. yyyyyy
(xxx-xxx-xxxx • page two
~ cross-functional team leader • expert in workflow prioritization • business development specialist ~
professional synopsis
(continued)
director delivery management (product affinity services) 2004 c 2005
key accomplishments
ø exceeded all metric objectives of practitioner billable utilization by under-spending a $100-million budget, as well as contributing overall $5 million in savings back to company.
contributed strong operations management talents instrumental in proficiently supervising a 277-member team of it service personnel, along with overseeing a $25-million budget in profitable support of corporate product-based sales (i.e. mainframe, midrange, storage, and server).
director delivery executive (central u.s. region) 2003 c 2004
key accomplishments
ø eliminated $20 million in losing contracts through dynamic client negotiations and / or cost-effective contract terminations.
ø successfully increased gross profit of $380-million portfolio by 2% from start of position.
optimized organizational productivity by successfully handling comprehensive delivery management services for a midwestern united states territory, including demonstrating sharp negotiation talents instrumental in directing a contract / engagement backlog of $380 million.
created innovative training programs for 85 results-driven service professionals within consulting and project management disciplines, along with developing, implementing, and maintaining high-quality standards for consistency within business operations.
director financial services sector executive 2002 c 2003
key accomplishments
ø strategically steered new programs launch for a future retail bank branch to include atm services and business resiliency services, as well as growing new market opportunities of up to $670 million.
resourcefully established an integrated program management system and continuous improvement processes for professional services designed to drive revenue growth, exceed profit goals, and enhance overall customer service levels.
director infrastructure systems management executive / regional offering executive 2000 c 2002
key accomplishments
ø utilized solid analytical abilities to evaluate viable marketplaces and determine which entities to sell and / or deliver to attain maximum profitability.
led offering management / development for life cycle supervisory, systems management, and consulting / design services, as well as performance management capacity planning within a $455-million north american business territory.
directed portfolio performance and profits to achieve continual business success for overall marketplace dominance.
~ additional professional roles held ~
practice executive it / project manager & bank mergers / acquisitions 1992 c 2000
financial marketing advisor ibm credit corporation 1989 c 1991
business team leader ibm business systems 1984 c 1989
~ member of project management institute (pmi) ~
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