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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx


~ cross-functional team leader • expert in workflow prioritization • business development specialist ~


results-driven executive eager to contribute proven project management, systems / process engineering, applications development, business relations, and team building talents toward maximizing a company s profits.




         contribute sharp analytical skills, excellent problem-solving techniques, strong interpersonal relations talents, and solid written / verbal communication proficiencies toward supporting business initiatives.

         dynamic project management abilities; expert at multitasking within deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to maximize productivity, efficiency, and quality.

         create best practice methodologies and profitable business processes to align with strategic corporate goals.

         foster cooperative teamwork across a multitude of personnel levels while actively communicating a company s objectives in order to ensure optimal operational performance.


~ education, honorary memberships, and certifications ~


master in project management                                                                        western carolina university

bachelor of arts in economics                                                   university of north carolina, chapel hill



beta gamma sigma (business honor society) • phi kappa phi (national collegiate honor society)


ibm certifications

certified consultant for networking services certified project manager

certified performance expert • certified executive in project management


professional certifications

certified project management professional (pmp / pmi)

certified process management consultant (unc charlotte)


professional synopsis


ibm corporation

(1984 c present)


director contract management support                                                                            2006 c present


key accomplishments

ø spearheaded business process enhancements / enablements with the utilization of an innovative workflow management system designed to drive compliance and exception-based management.

ø optimized project procurement processes in coordination with collocated headcount within a global-resourced location, along with directing a cost-effective enterprise project management office consolidation.


         apply dynamic leadership abilities toward managing 135 top-performing administrative personnel in facilitating wide-ranging organizational objectives instrumental in reducing costs for business productivity.


director project management                                                                                                   2005 c 2006


key accomplishments

ø reduced problematic projects and engagements by 20%, along with automating project management processes and decreasing offshore headcount necessary to provide consistent service capabilities.

ø increased the number of ibm-certified project managers by 60%.

ø developed an innovative workflow exception-based business process management system designed to provide immediate resolution of various organizational challenges.


         drove revenue growth and business profits by directing 235 highly skilled professionals with a portfolio contract base of $450 million, including establishing strategic project methodologies, proficient operational processes, and productive project management office activities.

yyyyyy x. yyyyyy

(xxx-xxx-xxxx page two


~ cross-functional team leader • expert in workflow prioritization • business development specialist ~


professional synopsis



director delivery management (product affinity services)                                                    2004 c 2005


key accomplishments

ø exceeded all metric objectives of practitioner billable utilization by under-spending a $100-million budget, as well as contributing overall $5 million in savings back to company.


         contributed strong operations management talents instrumental in proficiently supervising a 277-member team of it service personnel, along with overseeing a $25-million budget in profitable support of corporate product-based sales (i.e. mainframe, midrange, storage, and server).


director delivery executive (central u.s. region)                                                                  2003 c 2004


key accomplishments

ø eliminated $20 million in losing contracts through dynamic client negotiations and / or cost-effective contract terminations.

ø successfully increased gross profit of $380-million portfolio by 2% from start of position.


         optimized organizational productivity by successfully handling comprehensive delivery management services for a midwestern united states territory, including demonstrating sharp negotiation talents instrumental in directing a contract / engagement backlog of $380 million.

         created innovative training programs for 85 results-driven service professionals within consulting and project management disciplines, along with developing, implementing, and maintaining high-quality standards for consistency within business operations.


director financial services sector executive                                                                         2002 c 2003


key accomplishments

ø strategically steered new programs launch for a future retail bank branch to include atm services and business resiliency services, as well as growing new market opportunities of up to $670 million.


         resourcefully established an integrated program management system and continuous improvement processes for professional services designed to drive revenue growth, exceed profit goals, and enhance overall customer service levels.


director infrastructure systems management executive / regional offering executive    2000 c 2002


key accomplishments

ø utilized solid analytical abilities to evaluate viable marketplaces and determine which entities to sell and / or deliver to attain maximum profitability.


         led offering management / development for life cycle supervisory, systems management, and consulting / design services, as well as performance management capacity planning within a $455-million north american business territory.

         directed portfolio performance and profits to achieve continual business success for overall marketplace dominance.


~ additional professional roles held ~


practice executive it / project manager & bank mergers / acquisitions                             1992 c 2000

financial marketing advisor ibm credit corporation                                                            1989 c 1991

business team leader ibm business systems                                                                      1984 c 1989


~ member of project management institute (pmi) ~

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