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Highly Regarded Business Development and Account Management Professional with a dynamic track record of success. Expertise in product introduction, new territory development and cultivating trusting business partner relationships. Superior ability to drive sales and revenue goals through new business development, tenacity and persistence. Innovative thinker and accomplished sales leader with excellent presentation and client relations skills, and a history of exceeding performance expectations. Seeking exceptional opportunity with a progressive organization where my leadership style and strategic planning ability will be valued. Core competencies include:
Business Analysis & Process Improvement
Cold Calling & Lead Generation
Cultivate Lucrative Customer Relationships
Customer Focused Sales Process
Decision Making/Problem Solving
Educate Clients on Product Offerings
Excellent Communication/Presentation Skills
Identify Key Account Decision Makers
Perform Needs Analysis/Consultative Selling
Presentation, Delivery & Public Speaking
Prospect and Identify New Customers
Trusted with Unquestionable Integrity
Microsoft Office, Cognos Business Intelligence and Performance Management Software
Account Manager/Customer Service Supervisor, Umbra LLC 2005 to Present
Drive business development and sales revenue results through strategic selling, relationship building, and account management; call on decision makers at TJ Maxx Corporation, Ross Stores, Barnes & Castle and several other retailers to sell catalog and specialty items.
Provide superior account management for a $1MM Target account; prepare and deliver comprehensive product presentations, and collaborate with design, graphics and production teams to facilitate new product development strategies.
Assumed Customer Service Supervisor responsibilities in 2008: provide team leadership and oversight for 8 Account Coordinators and 2 Customer Service Representatives.
Oversee performance management and team development strategies to assemble and train a high performance team; identify gaps and areas of opportunity.
Sales Coordinator, Umbra LLC, 2000 to 2005
Resolved customer order issues, collaborated with Sales Management to monitor pricing changes, and set up client accounts for domestic and direct imports.
Worked with Umbra representatives in Umbra Hong Kong to ensure receipt of orders; analyzed and maintained inventory levels, and evaluated sales activities and projections to ensure availability.
R.J. McCarthy Ltd. - Retail Sales Manager 1998 to 2000
Began tenure in position as Sales and Marketing Administrator and gained successive promotions to Employee Development Trainer, and subsequently Retail Sales Manager
Provided oversight in a fast-paced, team environment to provide exceptional customer service to 160+ school clients purchasing school uniforms.
Spearheaded the recruitment and training of 150 Seasonal Associates for the summer Mobile
Honors Bachelor of Science in Physical Anthropology, University of Toronto 1998
University of Toronto 1997
Research in Social Behavior of Non-Human Primates II
Field study in Barbados, at The Barbados Wild Life Reserve Centre
Study based on Ceropithecus aethiops sabaeus (vervet monkey)
University of Toronto Summer 1996
Introduction to Archeological Field Methods
Archeological Field Study at The Guild Inn
Excavated an 18th century log cabin located on the property in Scarborough
World Youth Day Cross Committee Member, St. Maria Goretti Parish 2002
Assisted with organizing and planning a three day retreat, vigil and activities for the World Youth Day Cross visit at St. Maria Goretti Parish
Assistant Coordinator, St. Maria Goretti Parish Youth Group 1996-2003
Coordinated weekly youth meetings and organized group activities. Focus was put on the development of relationships, religious education and teamwork
Instructor, Catechismal team at St. Maria Goretti Parish 1991-2000
Create weekly lessons plans and organize events to help prepare young children and teenage students to receive the sacrament of Holy Communion and Confirmation
Volunteer Teaching Assistant, Metropolitan Separate School Board 1993-1994
Aided instructor of the International Language Program for Italian, by assisting children ages 4 to 10 to understand class work and lessons
Piano Teacher, Private Instruction 1993-Present
Teach students the basic principles of technique, practice and performance
Prepare students ages 4-16 for practical and theoretical examinations, auditions and competitions
Organize group activities, such as seminar sessions, work shops and recitals in order to enhance music appreciation
Marathon Training, Running 2008 to Present
Participated and completed the Scotia Bank Half Marathon September 2009
Circuit Training, Private Instruction 2006 to Present
Interval training in which strength exercises are combined with cardio and aerobic exercises
Tuba Player, United States Collegiate Wind Bands Summer 1992
One of four Canadians chosen to travel for 23 days across Europe with 85 band members
Dance, London School of Dance 1983-1994
Studied classical ballet and tap
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