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21 Burnview Crescent Scarborough, ON, M1H 1B4 (xxx-xxx-xxxx


Highly Regarded Business Development and Account Management Professional with a dynamic track record of success.  Expertise in product introduction, new territory development and cultivating trusting business partner relationships.  Superior ability to drive sales and revenue goals through new business development, tenacity and persistence. Innovative thinker and accomplished sales leader with excellent presentation and client relations skills, and a history of exceeding performance expectations.  Seeking exceptional opportunity with a progressive organization where my leadership style and strategic planning ability will be valued.   Core competencies include:


   Business Analysis & Process Improvement

   Cold Calling & Lead Generation

   Cultivate Lucrative Customer Relationships

   Customer Focused Sales Process

   Decision Making/Problem Solving

   Educate Clients on Product Offerings

   Excellent Communication/Presentation Skills

   Identify Key Account Decision Makers

   Perform Needs Analysis/Consultative Selling

   Presentation, Delivery & Public Speaking

   Prospect and Identify New Customers

   Trusted with Unquestionable Integrity


Microsoft Office, Cognos Business Intelligence and Performance Management Software


Professional History


Account Manager/Customer Service Supervisor, Umbra LLC                                   2005 to Present

   Drive business development and sales revenue results through strategic selling, relationship building, and account management; call on decision makers at TJ Maxx Corporation, Ross Stores, Barnes & Castle and several other retailers to sell catalog and specialty items.

   Provide superior account management for a $1MM Target account; prepare and deliver  comprehensive product presentations, and collaborate with design, graphics and production teams to facilitate new product development strategies.

   Assumed Customer Service Supervisor responsibilities in 2008: provide team leadership and oversight for 8 Account Coordinators and 2 Customer Service Representatives.

   Oversee performance management and team development strategies to assemble and train a high performance team; identify gaps and areas of opportunity.


Sales Coordinator, Umbra LLC,                                                                                                          2000 to 2005

   Resolved customer order issues, collaborated with Sales Management to monitor pricing changes, and set up client accounts for domestic and direct imports.

   Worked with Umbra representatives in Umbra Hong Kong to ensure receipt of orders; analyzed and maintained inventory levels, and evaluated sales activities and projections to ensure availability.


R.J. McCarthy Ltd. - Retail Sales Manager                                                                                   1998 to 2000

   Began tenure in position as Sales and Marketing Administrator and gained successive promotions to Employee Development Trainer, and subsequently Retail Sales Manager

   Provided oversight in a fast-paced, team environment to provide exceptional customer service to 160+ school clients purchasing school uniforms.

   Spearheaded the recruitment and training of 150 Seasonal Associates for the summer Mobile




Honors Bachelor of Science in Physical Anthropology, University of Toronto                        1998

University of Toronto                                                                                                                                               1997

   Research in Social Behavior of Non-Human Primates II

   Field study in Barbados, at The Barbados Wild Life Reserve Centre

   Study based on Ceropithecus aethiops sabaeus (vervet monkey)


University of Toronto Summer                                                                                                                      1996

   Introduction to Archeological Field Methods

   Archeological Field Study at The Guild Inn

   Excavated an 18th century log cabin located on the property in Scarborough


Community/Volunteer Experiences


World Youth Day Cross Committee Member, St. Maria Goretti Parish                                     2002

   Assisted with organizing and planning a three day retreat, vigil and activities for the World Youth Day Cross visit at St. Maria Goretti Parish


Assistant Coordinator, St. Maria Goretti Parish Youth Group                                              1996-2003

   Coordinated weekly youth meetings and organized group activities. Focus was put on the development of relationships, religious education and teamwork


Instructor, Catechismal team at St. Maria Goretti Parish                                                       1991-2000

   Create weekly lessons plans and organize events to help prepare young children and teenage students to receive the sacrament of Holy Communion and Confirmation


Volunteer Teaching Assistant, Metropolitan Separate School Board                               1993-1994

   Aided instructor of the International Language Program for Italian, by assisting children ages 4 to 10 to understand class work and lessons




Piano Teacher, Private Instruction                                                                                                                 1993-Present

   Teach students the basic principles of technique, practice and performance

   Prepare students ages 4-16 for practical and theoretical examinations, auditions and competitions

   Organize group activities, such as seminar sessions, work shops and recitals in order to enhance music appreciation


Marathon Training, Running                                                                                                         2008 to Present

   Participated and completed the Scotia Bank Half Marathon September 2009


Circuit Training, Private Instruction                                                                                       2006 to Present

   Interval training in which strength exercises are combined with cardio and aerobic exercises


Tuba Player, United States Collegiate Wind Bands                                                                             Summer 1992

   One of four Canadians chosen to travel for 23 days across Europe with 85 band members


Dance, London School of Dance                                                                                                              1983-1994

   Studied classical ballet and tap










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